Vanessa Herrera
Chicago,IL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Amazon
Chicago, IL
01.2024 - Current
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Operated scanners, computers, and other equipment to track orders.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Insurance Customer Service Representative
Aetna, a CVS Health
Chicago, IL
01.2023 - 12.2023
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Developed strong relationships with clients by providing exceptional customer service.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Navigated computer system to look up customer information and update policies.
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
Customer Service Representative
Valley Grande Foods
Bridgeview, IL
11.2019 - 03.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Facilitate inbound and outbound calls to process customer orders.
- Created invoices for various clients, facilitating prompt payment processing.
Organized client statements to maintain accurate financial records.
Customer Service Representative
Illinois Tollway Call Center
Chicago, IL
02.2019 - 10.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- rapid-paced and scheduled call center atmosphere.
- Coordinated settlements, disputes, and hearings for patrons.
Education
Associate of Applied Science -
Malcom X
Chicago, IL12-2025
High School Diploma -
Latino Youth High School
Chicago, IL06-2019
Skills
- Customer service and support
- Effective communication
- Team collaboration
- Time management
- Technical writing
- Task prioritization
- Paperwork processing
- Multi-tasking
- Critical thinking
- Medical terminology
- Microsoft office
- Policy management
- Insurance claims processing
- Relationship management
- Conflict resolution
- Data entry
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Warehouse Worker
Amazon
01.2024 - Current
Insurance Customer Service Representative
Aetna, a CVS Health
01.2023 - 12.2023
Customer Service Representative
Valley Grande Foods
11.2019 - 03.2022
Customer Service Representative
Illinois Tollway Call Center
02.2019 - 10.2019
Associate of Applied Science -
Malcom X
High School Diploma -
Latino Youth High School
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