VANESSA HERRERA-GOMEZ
Crawfordville,FL
Summary
Detail-oriented team player with strong organizational and problem solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while maintaining a positive attitude.
Overview
15
15
years of professional experience
Work History
Regulatory Specialist II
Department of State, Division of Elections
02.2024 - Current
- Perform HSMV verifications by comparing and analyzing voter demographic information in FVRS with other approved sources to determine the validity or invalidity of automated matches between voters and Department of Highway Safety and Motor Vehicles information
- Perform death matches by evaluating voter demographic information in FVRS with other approved sources to determine the validity or invalidity of automated matches between voters and death information provided
- Process cancellations in the order received, enter data information accurately and completely in the cancellation database, identify cancellations that have no matching registration in FVRS, and perform quality control checks
- Answers English and Spanish speaking calls, assisting using State-provided guidelines, and redirecting to the necessary department as necessary
- Processes and prepares both incoming and outgoing mail
- Provides training to new employees and other staff.
- Created and/or reviewed comprehensive credible and reliable case files.
- compared and analyzed voter demographic information in Florida Voter Registration System with other approved source to determine voter's eligibility to be and/or to vote.
- Interacted with external agencies on eligibility files by identifying and requested for further analysis additional needed information from Clerks of Courts.
- Maintained a working knowledge of FVRS, DAVID, Florida Statutes, and other relevant State and Federal criminal justice and research databases or websites.
Operations Administrator
1200 Church
05.2022 - 02.2024
- Oversaw church office organization, computer services, general administrative work, buying and maintenance of equipment, office supplies, worship supplies, education curriculum and packs of envelopes for special offerings during the year.
- Answered telephone calls and emails from customers and clients and directed them to relevant staff.
- Followed accounting procedures by checks, cash, and credit card payments are recorded and deposited.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Maintained and tracked budget and billing in Excel and emailed invoices to the accountant.
- Evaluated current operational practices and suggested improvement strategies.
- Reconciled bank and credit card statements in QuickBooks.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Updated the church website weekly, or as needed, with service information, news, and calendar updates.
- Ensured contracts are up to date and assisted in procurement
- Ordered background checks for new teachers that wanted to serve in Sunday class.
- Edited Sunday service every week and uploaded sermons on YouTube.
- Prepared and provided board meeting packets for the board members’ meetings.
Office Assistant
James H Cowan and Associates
10.2017 - 08.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expertise in creating precise invoices based on completed landscaping projects, including labor hours, materials used, and any special considerations.
- Worked closely with landscaping crews to gather necessary projects details for accurate billing and coding.
- Performed office administration tasks such as filing, record keeping, and data entry
- Provide general support for ongoing projects
- Processed and prepared mail
- Acted as a liaison by answering calls, scheduling meetings, and assisting visitors
- Contributed to a positive work environment by fostering open communication among colleagues.
Billing Clerk
Overland Plumbing
09.2015 - 01.2016
- Liaison by taking customer service calls to schedule plumbing service appointments.
- Gathered customer information by collecting details about the plumbing issues, desired service time, and customer contact information.
- Assigned technicians by matching the appropriate technician to the job based on their expertise and location.
- Scheduled appointments by booking appointment slots using an outlook regarding technician availability and customer preferences.
- Confirmed appointments by calling customers to confirm appointment details and provide estimated arrival times.
- Updated customer records by maintaining accurate customer information and service history within the company database.
- Performed basic bookkeeping duties, including invoicing, tracking expenses and payments.
- Kept a record of collected payments with customer information using a company database.
- Worked closely with other members of the financial staff, such as accountants and bookkeepers.
- Followed up on outstanding payments.
Medical Billing Specialist
Superior Management Services
12.2009 - 12.2011
- Accurately prepared and submitted workers' compensation claims using appropriate forms and coding guidelines.
- Ensure accurate patient demographics, including employer details and injury information are captured before billing.
- Entered, reviewed, and updated all cycle billing, codes, and account information, including but not limited to proof and balances reports; estimate and make manual adjustments to accounts as needed; print bills to collect revenues; process account service orders; audit of account accuracy; process closing accounts for final payment.
- Monitored the status of submitted claims, follow up on outstanding bills, and address claim denials or rejections.
- Regularly reviewed state-specific workers' compensation regulations and billing guidelines to maintain compliance.
- Managed the status of accounts and balances and identifying inconsistencies and providing support to correct and improve the issues.
Education
Medical Billing/Insurance Coding -
Everest College
01.2009
High School -
Chatsworth High School
Chatsworth, CA06-2003
Skills
- Microsoft Suite
- Google Suite
- HSMV
- DAVID
- FVRS
- Data Entry
- Research
- Database Management
- Verbal and Written Communication
- Fluent in Spanish
- Ability to work Independently
- Ability to collect, organize, and analyze data
Awards
Sunshine Immediate Impact Award, 2024
Typing Speed
40-45 WPM
Languages
Spanish
Native or Bilingual
Timeline
Regulatory Specialist II
Department of State, Division of Elections
02.2024 - Current
Operations Administrator
1200 Church
05.2022 - 02.2024
Office Assistant
James H Cowan and Associates
10.2017 - 08.2019
Billing Clerk
Overland Plumbing
09.2015 - 01.2016
Medical Billing Specialist
Superior Management Services
12.2009 - 12.2011
Medical Billing/Insurance Coding -
Everest College
High School -
Chatsworth High School
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