Vanessa Hicks
Metamora,IN
Summary
Dedicated professional with extensive experience in custodial services at Franklin County School Corporation, excelling in cleaning and sanitizing while demonstrating strong attention to detail. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork, ensuring a pristine environment that promotes health and safety. Committed to operational efficiency and responsible management of supplies.
Overview
38
38
years of professional experience
Work History
Custodial
Is Franklin County School Corporation
Brookville Indiana
10.2018 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Improved operational efficiency by organizing storage areas for easy access to cleaning supplies and tools.
- Improved facility appearance with meticulous floor waxing and carpet cleaning.
- Bolstered security measures, regularly checking doors and windows for proper closure after hours.
- Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Streamlined waste management processes, promoting recycling and sustainability efforts.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Server
Frisches Restaurants
Harrison Ohio
03.1997 - 05.1999
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Improved operational efficiency by organizing storage areas for easy access to cleaning supplies and tools.
- Improved facility appearance with meticulous floor waxing and carpet cleaning.
- Bolstered security measures, regularly checking doors and windows for proper closure after hours.
- Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Streamlined waste management processes, promoting recycling and sustainability efforts.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Representative
Kmart
Harrison Ohio
02.2012 - 09.2015
- Harrison ohioManaged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
In Home Health Care
Dillsboro Indiana
West Harrison, IN
04.2011 - 03.2015
- Provided respite care for family caregivers by offering reliable support services such as companionship, light housekeeping, and transportation assistance.
- Increased patient comfort levels through compassionate interaction and empathetic listening during challenging periods of illness or recovery.
- Facilitated seamless transitions from hospital to home care settings by coordinating with medical professionals, social workers, and family members.
- Enhanced patient recovery times by implementing effective treatment plans and diligently monitoring progress.
- Improved patient satisfaction by providing personalized care and attention to individual needs.
- Demonstrated cultural sensitivity and understanding when working with diverse patient populations, adapting care practices as needed to accommodate unique backgrounds and beliefs.
- Improved overall patient wellbeing by offering emotional support and companionship during times of loneliness or distress.
- Assisted patients with mobility issues through gentle physical therapy exercises designed to improve strength, flexibility, and range of motion.
- Maintained professional relationships with patients'' families by conducting regular meetings to discuss progress, address concerns, and provide guidance on additional resources available for support.
- Effectively communicated with patients'' families to provide updates on progress and address any concerns or questions.
- Promoted patient independence by assisting with daily living activities such as grooming, dressing, and meal preparation.
- Ensured a safe and comfortable home environment for patients through meticulous housekeeping and organization tasks.
Assistant Manager Arby's
Cincinnati Restaurant Incorporated
Western Hills ,cincinnati, In Hamilton Ohioi
02.2008 - 05.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lined Factory Worker
J and J Packaging
Sunman Indiana
02.2007 - 08.2008
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
An Union Bricklayer
Local #18 of Cincinnati
The Metro Area.Of Cincinnati Ohio
11.1987 - 05.2007
- Worked safely on scaffolding and swing stages at various heights.
- Laid brick for block walls and adhered to local codes and project restrictions.
- Prepared work area using chalk lines, tapes, squares, and levels.
- Enhanced project efficiency by diligently following architectural plans and specifications for bricklaying tasks.
- Cut bricks and concrete using approved tools such as powered abrasive saws, paving breakers, drills, and hand tools.
- Ensured structural integrity by carefully laying bricks in a consistent and precise manner, according to industry standards.
- Identified potential safety hazards and reported incidents and hazards to management.
- Maintained job site safety with strict adherence to OSHA regulations and proper use of personal protective equipment.
- Utilized common power and hand tools to complete each masonry project.
- Upheld company reputation for excellence through consistent adherence to high standards of workmanship and ethical conduct.
- Reduced construction costs by accurately estimating material requirements and minimizing waste.
- Performed basic masonry tasks such as tuckpointing, caulking, grinding, and other required duties.
- Performed building foundation layout with proper use of measuring tools.
- Contributed to aesthetically pleasing designs with expert execution of decorative brickwork patterns and features.
- Trained and mentored several masonry apprentices moving on to full-time roles.
- Expedited project completion through effective collaboration with other construction professionals, such as carpenters, electricians, and plumbers.
- Preserved historical buildings by utilizing specialized techniques for the restoration of aged masonry elements.
- Installed brick and block walls in residential, commercial and industrial settings.
- Repaired and replaced damaged bricks, blocks and pavers.
Education
GED - Franklin Private
Taylor High School
Cleves Ohio09.2012
Masonry - Brick Layers And Allied Craftman
Scarlet Oaks
Cincinnati, OH05.1990
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Team collaboration
- Cleaning expertise
- Floor cleaning and buffing
- Customer service-focused
- Work prioritization
- Facility opening and closing
Timeline
Custodial
Is Franklin County School Corporation
10.2018 - Current
Customer Service Representative
Kmart
02.2012 - 09.2015
In Home Health Care
Dillsboro Indiana
04.2011 - 03.2015
Assistant Manager Arby's
Cincinnati Restaurant Incorporated
02.2008 - 05.2013
Lined Factory Worker
J and J Packaging
02.2007 - 08.2008
Server
Frisches Restaurants
03.1997 - 05.1999
An Union Bricklayer
Local #18 of Cincinnati
11.1987 - 05.2007
GED - Franklin Private
Taylor High School
Masonry - Brick Layers And Allied Craftman
Scarlet Oaks