Vanessa Hill
Charlotte, NC,North Carolina
Summary
Multi-faceted and experienced Real Estate & Sales Professional with a diverse background in Real Estate, Sales, and Property Management. Capable of performing a wide variety of administrative and mid-senior level managerial duties. Presently seeking remote or hybrid opportunities in/around Charlotte, North Carolina.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Employment Resource Group Leader/Cochair
Ribbon Home
12.2021 - 07.2022
- Acted as an extension of the People Team creating collective support & resource allocation for minority employees.
- Ensured ERG efforts and goals aligned with the "bigger picture" of Diversity, Equity, and Inclusion within the company.
- Identified synergies to amplify the effectiveness of ERG events and initiatives.
- Development and implementation of annual strategic plans and budgets.
- Managed ERG membership to include confidential disclosure of ability status.
- Facilitated recurring touchpoints amongst ERG Leaders to share best practices and understand opportunity areas that require additional support.
- Researched and created company-wide initiatives to address opportunity areas for improving inclusivity practices.
- Built an external resource network to further knowledge and awareness of industry trends to influence and facilitate organizational change.
Sales Account Manager
Ribbon Home
06.2021 - 07.2022
- Managed a mixed client portfolio of 900+ accounts to achieve long-term sales success.
- Built and maintained strong relationships with home-buyers, Mortgage Loan Officers, and Real Estate Agents.
- Acted as the point of contact to handle customers’ individual needs.
- Maintained and grew a personal database of customers to work and convert in the future.
- Facilitated the buying and selling process to ensure simplicity and certainty throughout the customers' offer process.
- Anticipated clients' needs by staying in touch on regular basis.
Property Manager
Acorn + Oak Property Management
02.2020 - 04.2020
- Independently managed a working portfolio of multiple single-family homes across the Triad & Triangle Regions, NC.
- Met with prospective clients (property owners and investors).
- Worked closely with property owners to establish monthly rent.
- Maintained a close relationship with vendors and independent contractors for the maintenance of properties.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Assistant Property Manager
10 Federal
09.2018 - 02.2020
- Worked closely with the Property Manager to effectively manage activities such as leasing, resident retention, concessions, and customer service.
- Collected rent from residents and posted within the Yardi system.
- Completed the Statements of Deposit Activity (SODA) Reports for vacated apartment units within Yardi system.
- Performed physical inspections of recently vacated apartments.
- Contacted delinquent residents and/or sent late notices and eviction notices; followed proper procedure if rent was not received within a specified period of time.
- Sent out renewal notices.
- Performed leasing activities, including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents, qualifying prospects, and closing the sale by obtaining rental application and deposit.
- Assisted the Property Manager in addressing and resolving internal and external issues of associates, residents, and vendors.
Executive Assistant / Sales Coordinator
Bold Construction
02.2018 - 08.2018
- Supported executive leadership in all administrative tasks.
- Acted as Property Manager for various commercial and residential properties.
- Produced contracts, reports, letters, and proposals for clients.
- Established working relationships with clients by organizing various events.
- Maintained and organized customer relationship management software for over 2000 contacts.
- Managed external contacts for owners and kept track of periodic communication needed for priority contacts.
- Screened and responded to inquiries from prospective clients.
- Tracked and reported on marketing campaign responses.
- Collaborated with graphic designers and various editorial teams to create marketing materials.
Licensed Realtor
Multiple
02.2017 - 06.2018
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advertised client properties on websites, through social media and local real estate guides.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Generated listings for sales and rental properties through outbound calls and referrals.
- Coordinated appointments to show marketed properties.
- Accompanied buyers and sellers to their home inspections and appraisals.
- Negotiated, facilitated and managed real estate transactions.
Leasing Agent
Solomon Organization
08.2017 - 02.2018
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Carefully screened applicants for tenancy.
- Verified that all customer complaints were handled promptly and appropriately.
- Ensured vacant units were kept "market-ready" at all times
- Evaluated and recommended changes in rental pricing strategies.
- Communicated with Property Manager regarding building and tenant issues.
- Managed a community of 336 apartment homes.
Logistics Project Manager
United States Air Force
11.2010 - 10.2016
- Skillfully developed organizational goals, objectives, standards of performance, policies, and procedures.
- Organized the department in accordance with established administrative guidelines in order to provide specified global logistics support.
- Led the planning and achievement of goals and objectives consistent with the National Security Agency mission and philosophy.
- Trained and coached an average of 35 new employees per year.
- Provided administrative support for executive leadership.
- Consistently complied with applicable laws and regulations and ensured facility adhered to military regulations.
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
Education
Associate of Applied Science -
American Military Public University
Charleston, WV12.2017
Skills
- Emotional Intelligence
- Leadership
- Team Development
- Operating Budget
- Sales Support
- Management of Financial Resources
Certification
- Data Analysis Training - May 2017
- Leading with Emotional Intelligence - May 2017
Timeline
Employment Resource Group Leader/Cochair
Ribbon Home
12.2021 - 07.2022
Sales Account Manager
Ribbon Home
06.2021 - 07.2022
Property Manager
Acorn + Oak Property Management
02.2020 - 04.2020
Assistant Property Manager
10 Federal
09.2018 - 02.2020
Executive Assistant / Sales Coordinator
Bold Construction
02.2018 - 08.2018
Leasing Agent
Solomon Organization
08.2017 - 02.2018
Licensed Realtor
Multiple
02.2017 - 06.2018
Logistics Project Manager
United States Air Force
11.2010 - 10.2016
Associate of Applied Science -
American Military Public University
- Data Analysis Training - May 2017
- Leading with Emotional Intelligence - May 2017
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