Vanessa Hing
Oviedo,FL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
Work History
Legal Assistant
Manley Deas Kochalski
10.2021 - Current
- Organize legal documents in a confidential way while keeping all cases organized and established
- Ability to multi-task many cases at one time while prioritizing those with upcoming bar dates
- Communicate with clients via client system as needed when gathering necessary documents and information to prepare a proof of claim
- Maintain contact with those involved in the case providing updates upon any findings
- Take ownership over assigned work, managing time and prioritizing responsibilities to consistently meet deadlines
- Be an active team member with sense of responsibility for seeing both details and overarching processes.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Customer Relationship Assistant / Team Lead
Manley Deas Kochalski
10.2020 - 10.2021
- Manage team of 8 or more to ensure tasks are being performed in timely manner
- Meet virtually with individuals on monthly basis to go over stats
- Provide the highest level of customer service by responding to customer inquiries via email and written correspondence
- Conduct thorough research into customer's questions and provided quality responses.
Reservations: Customer Support
JetBlue Airlines
01.2018 - 10.2020
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
- Assisted in the development of new policies and procedures aimed at enhancing customer support operations.
- Championed best practices within the support team, fostering a culture of continuous learning and growth.
Youth Service Coordinator & Hospitality Manager
Faith Assembly of God
08.2014 - 08.2018
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Taught leadership training classes for volunteers, leaders, and student leaders on a weekly basis to further grow the ministry.
- Plan, direct, and maintain youth services, youth events, retreats, and organize events within local schools within Central Florida.
- Cultivate positive relationships with students, parents/guardians, interns, leaders andpastoral staff.
Medical Assitant
University of Central Florida
09.2012 - 09.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Education
Bachelor of Science - Communications
University of Central Florida
Orlando, Fl12.2016
Skills
- Strong organizational skills
- Proficient in Time Management
- Active listening skills
- Leadership
- Seasoned in conflict resolution
- Communication
- Sharp problem solver
- Successfully manage ongoing projects
- Energetic work attitude
- Deadline-driven
- Adaptive team player
- Fast Learner
Timeline
Legal Assistant
Manley Deas Kochalski
10.2021 - Current
Customer Relationship Assistant / Team Lead
Manley Deas Kochalski
10.2020 - 10.2021
Reservations: Customer Support
JetBlue Airlines
01.2018 - 10.2020
Youth Service Coordinator & Hospitality Manager
Faith Assembly of God
08.2014 - 08.2018
Medical Assitant
University of Central Florida
09.2012 - 09.2016
Bachelor of Science - Communications
University of Central Florida
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