Vanessa Hinga
Seattle
Summary
Dynamic Junior Project Coordinator currently pursuing a project management certificate, with a proven ability to drive project success through effective scheduling and milestone tracking. Brings expertise in streamlining workflows, identifying risks early, and maintaining high-quality documentation, while fostering clear communication across teams to keep projects aligned with timelines and objectives in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Junior Project Coordinator
Tender Angels Home Care
05.2025 - Current
- Implement partnership initiatives to strengthen referral channels with hospitals and clinics.
- Engage with providers to identify and resolve operational bottlenecks efficiently.
- Escalate project risks to senior leadership to ensure timely interventions.
- Manage project documentation and reporting, ensuring compliance with agency standards.
- Update standardized care plan templates and operational protocols to enhance in-home care delivery.
- Serve as a key communicator for internal stakeholders, promoting cultural responsiveness in project communications.
Customer Support Retention Manager
Troutdale Homes
05.2024 - 03.2025
- Monitored customer behavior to identify churn risks and enhance retention strategies.
- Developed loyalty programs and re-engagement campaigns, increasing retention rates.
- Analyzed customer feedback to refine strategies and enhance overall experience.
- Conducted negotiations with customers to secure beneficial outcomes for both parties.
- Performed detailed analysis of retention issues, ensuring timely resolutions.
- Assisted in onboarding new customers by providing guidance on service features.
Senior Customer Relationship Manager
Little Limited
04.2022 - 02.2024
- Achieved high adoption rates for company software tools through effective client onboarding and training.
- Fostered strong client relationships to boost customer satisfaction.
- Collaborated with sales teams to ensure alignment of service offerings with client needs.
- Trained new staff on customer service protocols and relationship management tools to enhance support.
- Managed client support via CRM and ticketing systems to ensure prompt resolution of issues.
- Contributed to strategic planning initiatives aimed at increasing revenue through improved client retention.
Sales and Marketing Executive
Little Limited
03.2021 - 03.2022
- Executed tailored product demonstrations and training sessions to educate clients on software features.
- Managed customer inquiries and support via Salesforce CRM and ticketing systems.
- Analyzed client feedback to drive product enhancements and refine onboarding documentation.
- Organized events and trade shows to effectively promote products and services.
- Cultivated strong client relationships to enhance loyalty and generate repeat business opportunities.
- Collaborated with cross-functional teams to ensure seamless onboarding experiences for customers.
Sales and Marketing Intern
Little Limited
10.2020 - 03.2021
- Resolved support tickets to enhance customer satisfaction and operational efficiency.
- Prepared reports and tracked leads in CRM systems for sales team optimization.
- Directed cold calling initiatives, generating new customers through tailored product solutions.
- Managed databases of contacts, leads, prospects, and customers for streamlined access.
Education
Certificate in Project Management
University of Washington
Seattle, WA10-2026
MBA - Strategic Management
Kenya Methodist University
Nairobi, Kenya12-2022
BBA - Marketing
Kenya Methodist University
Nairobi, Kenya04-2020
Skills
- Project scheduling and timeline management
- Task tracking and milestone reporting
- Stakeholder communication and collaboration
- Risk management and issue escalation
- Documentation and records management
- Compliance adherence and standards management
- CRM tools and project management software
- Time management and prioritization
Timeline
Junior Project Coordinator
Tender Angels Home Care
05.2025 - Current
Customer Support Retention Manager
Troutdale Homes
05.2024 - 03.2025
Senior Customer Relationship Manager
Little Limited
04.2022 - 02.2024
Sales and Marketing Executive
Little Limited
03.2021 - 03.2022
Sales and Marketing Intern
Little Limited
10.2020 - 03.2021
Certificate in Project Management
University of Washington
MBA - Strategic Management
Kenya Methodist University
BBA - Marketing
Kenya Methodist University