Vanessa Hoek
ORIJIN Stone
Champlin,MN
16
years of professional experience
Knowledgeable and dedicated customer service/order management professional with experience in both retail and manufacturing. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with passion for developing relationships and cultivating partnerships.
Work History
Sales Operations & Logistics Coordinator
7 Years 6 Months- Moved up to new position after working at ORIJIN for eleven months, from Office Manager.
- Assisted sales staff and coordinate all deliveries, locally and nationally,
- Primary contact with warehouse staff on orders and deliveries
- Sent out samples, created CRM's and Showroom calendar,
- Followed up with customers work daily on order follow up and pick up
- Assisted with accounting issues, payments, clients and closing of showroom.
- Created and sent invoices and Statements to customers.
- Assisted accounting with special projects.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements
- Identified issues and created processes for resolution.
Order Management/Sales Support
12 Years 4 Months- Worked closely with director of sales and other supervisors at company to maintain customer orders/ inventory and service.
- In addition, performed other duties when required, including: internal systems audit, implementation of new manufacturing flow, systems update and ISO audits and requirements. Worked with operations and director in sales, order management, and customer service.
- Finally, other tasks include monthly material auditing and inventory control; member of QA team and train employees as needed.
- Worked with customers to understand needs and provide excellent service
- Backup for accounting and HR.
Office Manager
- This was National Endowment for Humanities granted position
- Worked very closely with college faculty, students, and leaders at college
- Two new core curriculum required courses for students were developed at this time.
- At this position, was involved in decision making for course book that was published.
- This job also required management of grant funds, coordinating meetings and events, book research and development, and core office support for staff.
- Coordinated special projects and managed schedules
Manager/Sales Associate
- Worked in sales, selling clothing and managing people and showroom.
Sales Associate and Assistant Manager
- As a retail associate and then moved to the assistant job in 1996
- Performed many duties including: hiring, floor sets, training, helping guests, and assisting in any other necessary management functions.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
Bachelor's degree - Sociology
Skills
Office Management
Accounts Receivable
Sales Support
Office Manager Experience
Internal Audits
CRM Software
Event Planning
Logistics
Office Administration
ERP Systems
Manufacturing
Merchandising
Management
Communication skills
Affiliations
College of St Catherine, Sociology (new faculty) Search Committee
Champlin Park and Jackson parent volunteer-Current
Leukemia/Lymphoma, LTN Volunteer 2007, 2008
Leukemia/Lymphoma, LTN Committee 2007
Leukemia/Lymphoma, Team Captain 2005-2011
PERSONAL SKILLS
- Team Collaborator
- Learns and synthesizes new processes quickly
- Positivity and Adaptability
- Strong written and verbal skills
- Honors time commitments
Timeline
Sales Operations & Logistics Coordinator
ORIJIN Stone
04.2019 - CurrentRead More
Order Management/Sales Support
Anderson Automatics
12.2006 - 04.2019Read More
Office Manager
College of St. Catherine
Read More
Manager/Sales Associate
J.Jill
Read More
Sales Associate and Assistant Manager
Pottery Barn, Williams-Sonoma, Inc
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University of St Catherine - Saint Paul
Bachelor's degree from Sociology
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