Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Vanessa Hollaman

Douglas,GA

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a detail-oriented team player with strong organizational skills who has the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Business Owner

Eleventh Cup
09.2019 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

MACHINE OPERATOR/OPERATOR HELPER

CV SPOOLER
04.2013 - 01.2018
  • Assisted line operators with housekeeping duties
  • Assisted with the manufacturing of wire
  • Assisted line operators with production duties
  • Supervised wire being mechanically rolled onto reel
  • Supervised the manufacturing of wire
  • Accurately created labels and tags used for shipping and sale of materials.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated machining equipment safely with team of operators.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Maintained tools and equipment in good working condition.
  • Operated variety of power tools and hand tools.
  • Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
  • Fed raw materials and components into semi-automated machines according to production needs.
  • Kept accurate records of defective units or products.
  • Performed quality checks to identify finish discrepancies.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Managed waste effectively, properly disposing of scrap materials according to company guidelines.
  • Demonstrated flexibility in job duties, readily adapting to changing requirements or production demands.
  • Consistently maintained clean work areas in compliance with industry standards and regulations.
  • Ensured timely completion of projects by consistently meeting deadlines and adjusting priorities as needed.
  • Quickly shut down equipment in emergency situations following protocols.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.

CASHIER

BURGER KING
12.2012 - 04.2013
  • Greeted customers upon entrance and handled all cash and credit transactions
  • Monetary Transactions
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy
  • Customer Follow-up
  • Ensured that customers were satisfied with meals and services
  • Greeted customers entering the restaurant
  • Answered questions regarding food and meals while maintaining knowledge of current specials and restaurant promotions
  • Provided an elevated customer experience to generate a loyal clientele
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
  • Assisted customers with food selection, inquiries and order customization requests
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Maintained positive attitude to make customer's dining experiences memorable and pleasant
  • Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Used POS system to enter orders, process payments and issue receipts.

HOSTESS

RUBY TUESDAY
06.2011 - 01.2012
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

HOSTESS, FOOD RUNNER, WAITRESS

THE LOG CABIN
08.2007 - 04.2010
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.

Education

Associate of Science - Computer Science

SOUTH GEORGIA STATE COLLEGE
Douglas, GA
05.2022

C -

LUCY C LANEY HIGH SCHOOL
Augusta, GA
01.2011

Skills

  • Friendly, Upbeat, and Personal Customer Service
  • Swift Learner
  • Attention to Detail
  • Ease With Relationship Building
  • Work Planning and Prioritization
  • Performance Improvement
  • Driven and Determined
  • Project Management
  • Team Collaboration and Leadership
  • Strategic Decision-Making
  • Business Administration
  • Bookkeeping
  • Quality Assurance
  • Operations Management
  • Professional Networking
  • Issue Resolution
  • Sound Judgment
  • Schedule Management
  • Operations Oversight
  • Proficient Use of Desktops, Laptops, and Mobile Devices

Additional Information

Strong organizational skills, Creative problem solver, Developed listening skills, Excellent communication skills, Fast learner with a wide range of practical skills, Courteous demeanor, Enthusiastic developer of good relations with customers, Proficient with handling large sums of money, Energetic work attitude, General restaurant maintenance, Credit card processing, Great Coordination, Active listener, Scored Platinum on GA Work Ready Tests, Graduated high school 7 months earlier than my peers due to taking more academic classes during my freshman and sophomore years and thus only needing 3 credits to complete my senior year, HS diploma, Ability to operate cash register as needed, Ability to interact with customers, Uncompromising standards in maintaining a clean and safe work environment, Customer service, Cash Handling, Sales, Machine Operator

Timeline

Business Owner

Eleventh Cup
09.2019 - Current

MACHINE OPERATOR/OPERATOR HELPER

CV SPOOLER
04.2013 - 01.2018

CASHIER

BURGER KING
12.2012 - 04.2013

HOSTESS

RUBY TUESDAY
06.2011 - 01.2012

HOSTESS, FOOD RUNNER, WAITRESS

THE LOG CABIN
08.2007 - 04.2010

Associate of Science - Computer Science

SOUTH GEORGIA STATE COLLEGE

C -

LUCY C LANEY HIGH SCHOOL

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