VANESSA HOLLOWAY
Hayward,CA
Summary
Organized and dedicated Administrative Assistant with expertise completing various clerical tasks while offering team support. Responsible, punctual and professional with strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Observant Communications Operator diligent about system monitoring. Accomplished in protecting building assets and personnel with quick responses. Dependable in prioritizing calls and properly allocating emergency resources. Pleasant Telephone Operator delivering service with smile. Remaining calm and organized in high-volume call environments. Considered valuable and hardworking employee. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Communications Operator
Kaiser Permanente
San Leandro, CA
12.2022 - Current
- Participated in meetings with other public safety personnel to discuss strategies for improving response times or increasing efficiency within the department.
- Performed administrative duties such as filing reports, data entry, updating databases.
- Monitored radio frequencies of public safety agencies to ensure proper communication between dispatchers and field units.
- Monitored fire, medical, and security alarms on [Type] campus.
- Assisted with training new Communications Operators on equipment usage and procedures.
- Operated multi-line phone systems to route incoming calls accurately.
- Developed policies and procedures related to dispatch operations.
- Provided customer service over the telephone, responding to inquiries and requests in a professional manner.
- Dispatched maintenance and safety teams to address alarm calls.
- Recorded detailed information from callers into computer system.
- Helped handle problems such as fires and floods in different building areas.
- Ensured that all communications were handled in a timely manner according to established protocols.
- Processed emergency and non-emergency calls for police, fire, ambulance services, and other municipal departments.
- Answered incoming calls and routed to the appropriate personnel.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Greeted visitors or callers to handle inquiries or direct to appropriate persons.
- Followed up with open calls to offer further assistance and close out issues.
- Completed connections between callers, departments and professionals.
- Paged employees over PA system to ensure prompt connection with callers.
- Observed signal lights on switchboards and dialed or pressed buttons to make connections.
Administrative Assistant
Arcadia Transport
Hayward, CA
12.2018 - 06.2020
- Managed daily operations in office
- Answered multi-line phone system, routing calls and delivering messages to staff
- Scheduled appointments for contracted nursing facilities
- Served as point of contact for existing and potential clients
- Responsible for billing and establishing new accounts
- Participated in marketing process of new clients.
Office Manager
Family Readiness Network
Oakland, CA
08.2012 - 03.2016
- Maintained administrative and procedural processes to improve accuracy and efficiency
- Managed medical supply inventory, insurance records, patient charts and company files using on-line tracking system
- Scheduled and confirmed appointments for management team
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Factory Assembler
New United Motor Manufacturing, Inc, NUMMI
Fremont, California
01.2001 - 04.2010
- Adhere to operational instructions for various machines
- Coordinated with other assembly teams for uninterrupted work flow
- Assembled components with minimal supervision, exceeding expected project milestones
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
Education
No Degree - Medical Billing And Coding
Silicon Valley College-Emeryville
Skills
- Outlook
- Microsoft Office
- Customer Support/Care
- Medical Terminology
- Database and Client Management Systems
- Accounts Payable
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Appointment Coordination
Accomplishments
- Received an Above and Beyond award for being very proficient in helping with patients emergency needs.
Timeline
Communications Operator
Kaiser Permanente
12.2022 - Current
Administrative Assistant
Arcadia Transport
12.2018 - 06.2020
Office Manager
Family Readiness Network
08.2012 - 03.2016
Factory Assembler
New United Motor Manufacturing, Inc, NUMMI
01.2001 - 04.2010
No Degree - Medical Billing And Coding
Silicon Valley College-Emeryville
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