Vanessa Holness Sing
Frederick,Maryland
Summary
With over 15 years of combined experience in administration, customer service, and team collaboration, I have a proven track record of delivering results that drive increased customer retention and growth. My diverse administrative expertise enables me to effectively handle a wide range of tasks, demonstrating a strong ability to collaborate with team members, providers, and customers. Whether in team-based or self-directed environments, my focus on enhancing team collaboration has been a key driver of success. As an engaging and visionary leader, I excel at building and motivating cross-functional teams to become a cohesive, high-performing organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registrar
Frederick County Public Schools
12.2023 - Current
- Manage registration processes and handle academic administration tasks, including scheduling and verifying graduation eligibility.
- Ensure adherence to regulations, assist with audits as needed, and generate reports as required.
- Verify student-athlete eligibility based on academic requirements and relevant regulations.
- Ensure all relevant documentation is scanned and order entry tasks are completed in a timely and accurate manner.
- Implements strategies for providing registration and academic record services.
- Verify all the documents for the enrollment and graduation process, including admissions documents (transcripts and requirements)
Athletic and Facilities Secretary
Governor Thomas Johnson High School
07.2023 - 12.2023
- Maintain accurate records of athletes, teams, schedules, and other athletic-related information.
- Provide administrative support to coaches, athletic trainers, and other staff members within the athletic department.
- Answer phones, respond to emails, and serve as a liaison between the athletic department and other departments, as well as students, parents, and the public.
- Assisting with the planning and execution of athletic events, including coordinating facilities, equipment, and personnel.
Program Assistant
Governor Thomas Johnson High School
08.2020 - 07.2023
- Collaborate with the counseling office team to complete program operations and prepare materials for daily instruction, programs, scholarships, and other activities.
- Maintains proficiency in the use of office technology to meet administrative needs and coordinate logistics for activities and events.
- Oversaw program records, organized files, and retrieved materials
EL Instructional Assistant
Glade Elementary School
08.2019 - 06.2020
- Assisted teachers in setting up learning activities, visuals, and digital presentations to supplement lesson plans using SMART technology.
- Delivered individual and small group instruction with support from an instructor.
- Worked one-on-one with special needs students to navigate school challenges.
- Organized student performance and enrichment activities to facilitate learning.
- Observed student performance and recorded relevant data to assess progress.
Membership Advisor
Gold's Gym
08.2019 - 06.2020
- Demonstrated record of exceptional sales performance and account growth, with a history of significantly increasing membership and retail sales. Successfully exceeded all sales targets each year.
- Developed and executed sales strategies with a focus on customized training, classes, presentations, and pitches to prospective customers by aligning customer needs and innovative equipment features.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Cultivated professional client relationships by asking appropriate questions, identifying needs, and providing insightful information regarding products.
- Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
Program Specialist
Covance
11.2017 - 04.2019
- Responsible for serving as the customer's primary point of contact, providing operational and reimbursement support.
- Conduct insurance verification to understand if a patient's prescribed therapy is eligible for coverage.
- Possibly prior coordinate authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients, per the program specifications.
- Conduct outbound calls and document them in the appropriate database according to program specifications.
- Process patient applications of various complexities and follow the program's requirements to determine their eligibility
Membership Coordinator
Panama Green Building Council
07.2013 - 09.2016
- Facilitate new members' process to seek and maintain their LEED accreditation for their buildings or professional credentials
- Developed extensive knowledge of entrepreneurship, strategic business planning, operations, preparation, and regulatory compliance.
- Coordinating seminars, events, and special projects that promote sustainability and support the GBC movement with the local and international community network
- Oversaw membership data system to keep information updated and complete.
- Welcomed both new and existing members to the organization by delivering a kind greeting upon entrance.
- Provided customer service and issue resolution to increase QA satisfaction levels
- Capitalized on opportunities to enhance customer experiences and bring sustainable solutions to the market.
Education
Some College (No Degree) - Human Resources Management
University of Isthmus
01.2013
Specialization - Senior Management
University of Isthmus
01.2012
BA - Marketing and Advertising Management
University of Isthmus
01.2004
Skills
- Proficient in Microsoft Office
- Strategic decision-making
- Mentoring team members
- Interpersonal communication
- Bilingual communication skills
- Customer service expertise
- Data entry proficiency
- Problem-solving
- Detail-oriented approach
- Effective organizational skills
- Accurate record keeping
- Critical thinking
Certification
- CPR Certification 2025
- Spanish Orthography Seminar, Virtual 2020
- Become a Courageous Female Leader, LinkedIn 2020
- Interpreters' Seminars International Office, every year
- Leading with Emotional Intelligence, LinkedIn 2020
- English as a Second Language, Frederick Community, 2017
- Leadership in Energy and Environmental Design, PGBC, Panama 2016
- Emotional Leadership Course, Atlantis University, Florida, 2015
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Registrar
Frederick County Public Schools
12.2023 - Current
Athletic and Facilities Secretary
Governor Thomas Johnson High School
07.2023 - 12.2023
Program Assistant
Governor Thomas Johnson High School
08.2020 - 07.2023
EL Instructional Assistant
Glade Elementary School
08.2019 - 06.2020
Membership Advisor
Gold's Gym
08.2019 - 06.2020
Program Specialist
Covance
11.2017 - 04.2019
Membership Coordinator
Panama Green Building Council
07.2013 - 09.2016
Specialization - Senior Management
University of Isthmus
BA - Marketing and Advertising Management
University of Isthmus
Some College (No Degree) - Human Resources Management
University of Isthmus
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