Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Vanessa Hood

Baltimore,MD

Summary

To obtain a full time entry level position within a growing company That I can learn from and grow within so that I may have a possibility to advance.

Overview

12
12
years of professional experience

Work History

Law Clerk

Klima, Peters & Daily P.A.
09.2019 - Current
  • Lead Maryland E-filer, Scanning, renaming documents, & getting documents ready to be E-filed through the Maryland courts
  • E-filing up to 200 - 300 complaints every single day, Various other projects, Virginia and Delaware complaints
  • Keeps up with a dashboard everyday and sending that spreadsheet to managers showing what was pending for the day.

Customer Service Representative

Telegraph Road Animal Hospital
05.2018 - 03.2019
  • Performed reception duties such as answering up to 100 phone calls a day in a very busy Animal Hospital, Scheduling appointments, checking in and out clients, receiving their payments
  • Answering emails with clients, booking webinars for the hospital twice a month & making sure all employees attended.

Patient Care Coordinator

Respira Medical
11.2017 - 01.2018
  • Answered up to 50 phone calls a day, patients needing cpap or oxygen supplies, entering patients demographics in their patient files, checking patients insurances, collecting any deductibles or co insurances that were owed
  • Asking patients what they needed, placing their orders for supplies
  • Emailed patients tracking numbers when their supplies left our warehouse.

Receptionist

Podiatry Office
09.2017 - 11.2017
  • Welcomed visitors by greeting them, answering phone calls so patients could Make appointments, entering patients demographics in patient files, checking patients insurances, when patients came in collecting deductibles and co insurances
  • Making patients next appointments.

Confirmation Specialist / Receptionist

Respira Medical
07.2015 - 09.2017
  • Special Projects for ICD-9 & ICD-10 Dx Conversion in our billing system as well as various billing adjustments projects and reconciliations due to take backs from some of the insurance carriers
  • This led to my job duties changing and adding me to the confirmations team of our intake team
  • In the intake department I worked in two patient billing systems, Fastrack & Brightree on confirming and completing DME orders for CPAP supplies in upwards of 3000 - 3500 orders per month
  • I am Responsible for verifying delivery dates to the patients in the smart turn system and then verifying that the supplies on the orders are correct prior to confirming the order for billing
  • I keep count of the flow of the orders on an excel spread sheet so that I can send this to the intake team manager Monthly to make her aware of errors, so they can be addressed and corrected by the team
  • I am also responsible for the Oxygen Tank Tickets, Same initial rules as confirming the CPAP supplies but for our Oxygen patients with additional detail such as location and adding their serial Numbers
  • Back up receptionist when the full time receptionist wasn't in the office
  • Which was usually 2 or 3 times every week
  • Welcomed walk in patients, answered up to 100 or 200 calls a day, transferred calls by a switchboard on the computer to the department they wanted.

Sales Associate

Hollister Co
10.2011 - 09.2014
  • I was a cashier and floor model for the clothing company
  • My Responsibilities were answering phones running the cash register, greeting customers and assisting them when asked
  • Cleaning and organizing the showroom and stock room and keeping the floor displays in order and presentable Fashion.

Education

Skills

  • Fast learner (5 years)
  • Team Player (5 years)
  • Receptionist
  • Scheduling
  • Customer Care
  • Customer Support
  • CSR
  • Customer Service
  • Call Center
  • Customer service
  • Cash handling

Additional Information

Key Skills Self awareness, knowing my strengths and skills while having the confidence to put these across including; Team Player- Enjoys sharing knowledge and encouraging development of others Interpersonal SkillsAbility to relate well to others and to establish good working relationships Motivated, enthusiastic, reliable, honest and fast learner, friendly and the ability to multi-task efficiently

Timeline

Law Clerk

Klima, Peters & Daily P.A.
09.2019 - Current

Customer Service Representative

Telegraph Road Animal Hospital
05.2018 - 03.2019

Patient Care Coordinator

Respira Medical
11.2017 - 01.2018

Receptionist

Podiatry Office
09.2017 - 11.2017

Confirmation Specialist / Receptionist

Respira Medical
07.2015 - 09.2017

Sales Associate

Hollister Co
10.2011 - 09.2014

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Vanessa Hood