Vanessa Horton
Bastrop
Summary
Dynamic Customer Care Advisor with proven expertise in customer relationship management at Avc Home Construction. Adept at resolving issues and enhancing client satisfaction through effective communication and active listening. Skilled in inventory management and team collaboration, consistently fostering positive relationships that drive business success.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
21
21
years of professional experience
Work History
Customer Care Advisor
Avc home construction
Austin
12.2017 - Current
- Supported customers to maintain positive relationships throughout and following remodel.
- Suggested products that met customer needs based on their inquiries.
- Coordinated with sub contractors to ensure timely and successful delivery of solutions according to client needs.
Owner Operator
Sunkissed Tanning Salon
Odessa
05.2011 - 11.2014
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Set pricing structures according to market analytics and emerging trends.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Paraprofessional
Bastrop Independent School District
Bastrop
08.2004 - 05.2011
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Supported English Language Learners by providing additional instruction on language acquisition skills.
- Created and maintained positive relationships with students, parents, and colleagues.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Recorded and maintained accurate student records and progress reports.
- Attended professional development workshops related to job responsibilities.
- Planned and supervised games and other recreational activities for students.
- Assisted with the organization and implementation of classroom projects and events.
- Offered students personalized educational, behavioral and emotional support.
Education
High School Diploma -
San Marcos High School
San Marcos, TX05-1996
Skills
- Customer service
- Customer relationship management
- Product knowledge
- Issue resolution
- Inventory management
- Communication skills
- Team collaboration
- Time management
- Problem solving
- Appointment scheduling
- Active listening
- Negotiation skills
- Payment processing
Timeline
Customer Care Advisor
Avc home construction
12.2017 - Current
Owner Operator
Sunkissed Tanning Salon
05.2011 - 11.2014
Paraprofessional
Bastrop Independent School District
08.2004 - 05.2011
High School Diploma -
San Marcos High School