Vanessa Howard

- Designed and implemented a comprehensive training program for new bartenders, improving service quality and expediting the onboarding process.

- Supervised bar operations to ensure seamless service and an exceptional customer experience.

- Expertly crafted and served a diverse range of beverages in a fast-paced environment.

- Managed cash transactions and utilized POS systems efficiently while delivering outstanding customer service.

- Increased sales volume through strategic upselling and attentive service.

- Delivered high-quality drink and food service to customers, ensuring satisfaction with every order.

- Processed cash transactions and operated the POS system with accuracy.

- Prepared and served premium beverages at a prestigious 5-star Waldorf Astoria property.

- Maintained exceptional customer service standards while handling cash and managing the POS system.

- Directed all facets of food and beverage operations, including scheduling, payroll, forecasting, and budget management.

- Led the hiring, training, and performance evaluation processes for staff.

Developed comprehensive training programs to enhance employee retention.

- Developed and executed innovative menus and operational procedures.

Maintained and lowered all COS lines each year by implementing efficiency procedures.