Vanessa Humphreys
McMinnville,OR
Summary
Structured individual possessing 100 wpm typing speed and first-rate organizational and communication abilities. Focused on liaising between judges and other county departments and agencies.
Overview
12
12
years of professional experience
Work History
Veterinary Assistant
Third Street Veterinary Hospital
McMinnville, OR
02.2019 - Current
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Assisted senior staff with blood analyses and physical assessments.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Educated clients on post-surgical care and nutrition.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
Veterinary Receptionist
VCA Hospitals
Keizer, Oregon
07.2018 - 02.2019
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
Server Manager
411 Eatery & Lounge
McMinnville, OR
12.2014 - 07.2018
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Animal Care Technician
Homeward Bound Pets Humane Society
McMinnville, OR
03.2013 - 12.2015
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Redesigned examination room and boarding facility to improve client relations and patient care.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Barista
Starbucks
Lincoln City, OR
03.2008 - 05.2009
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Bonanza High School
Las Vegas, NV06.2007
Skills
- Data Verification
- Marketing Copy
- Cash Register Operations
- Clerical Support
- Operational Requirements
- Complex Problem-Solving
- Accounting Techniques
- Reading Comprehension
- Active Listening
- Database Updates
- Electronic Health Records Systems
- Office Supplies and Inventory
- Accounts Payable and Accounts Receivable
- Client Information Database Systems
- Office Organization
- Client Correspondence
- Critical Thinking
- Special Projects
- Accuracy Verification
- Standard Operating Procedures Understanding
- Data Entry Accuracy
- Microsoft Word
- Social Perceptiveness
- Payment Plans
- Program Operations
- Transcribing Orders
- Public Interaction
- Regulatory Guidelines
- Administrative Duties
- Personnel Files
- Scheduling Databases
- Documenting Requirements
- External Communications
- Reminder Calls
- Document Quality
- Office Operations
- Information Documentation
- Workplace Safety
- Monthly Closings
- Inventory Management Procedures
- Data Entry Software
- Customer Satisfaction
- Special Requests
- Product and Service Knowledge
- Financial Documentation
- Personnel Management
- Customer Inquiries
- Loss Prevention Training
- Customer Experience
- Systems Analysis
- Credit Card Payments
- Learning Strategies
- Computerized Maintenance Management Systems
- Data Tabulation
- Applicant Tracking Systems
- Document Organization
- Financial Spreadsheets
Timeline
Veterinary Assistant
Third Street Veterinary Hospital
02.2019 - Current
Veterinary Receptionist
VCA Hospitals
07.2018 - 02.2019
Server Manager
411 Eatery & Lounge
12.2014 - 07.2018
Animal Care Technician
Homeward Bound Pets Humane Society
03.2013 - 12.2015
Barista
Starbucks
03.2008 - 05.2009
Bonanza High School
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