Vanessa Hurtares

• Logged and resolved customer service issues using internal ticketing tools to ensure fast turnaround.
• Delivered remote customer service, handling inquiries, managing orders, and resolving issues promptly.
• Scheduled appointments, prepared reports, and maintained records to support business operations.
• Ensured seamless communication across virtual platforms including email, phone, and messaging tools.

▪ Handle 50+ calls daily; respond to telephone inquiries, providing quality service to customers inquiring about product availability or order status.
▪ Utilize ticketing software to escalate and resolve customer requests and issues in a timely manner.
▪ Complete projects on time and ensure performance standards are met.
▪ Monitor and coordinate invoicing and shipping functions.
▪ Manage and process all orders and sales contracts.
▪ Consult with customers to evaluate needs and determine best solutions.
▪ Resolve complaints through in-house CRM program.
▪ Calculate order transit times and deliver information to customers.
▪ Schedule freight pick-up and delivery appointments.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Served as the primary liaison for tenants, vendors, and stakeholders.
• Handled tenant rent inquiries and resolved billing issues promptly.
• Delivered high-quality front-line service and support across diverse community populations.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Maintained complete documentation and records of all purchasing activities.
• Sourced and qualified bidders, obtained favorable pricing and finalized contracts.