Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Illera

Queens

Summary

Friendly and reliable employee offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Determined to lead and promote high levels of customer service and engagement efforts. Seeking a position with a company that offers opportunity for career advancement.

Overview

6
6
years of professional experience

Work History

Server Assistant /Restaurant Captain

Cafe Carmellini
04.2024 - Current
  • Assisted servers in delivering food and beverages, ensuring prompt service and customer satisfaction.
  • Maintained cleanliness of dining area, adhering to sanitation standards and enhancing guest experience.
  • Greeted customers warmly to provide exceptional customer service.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.

Bartender/Server

TAO Magic Hour
01.2023 - 03.2024
  • Served high customer volumes during brunch, special events, nights, and weekends.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Developed strong relationships with regular patrons, fostering loyalty and repeat business.

Bartender/Server/Shift Supervisor

Applebee's Grill + Bar
04.2019 - 01.2024
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Bachelor of Arts - Criminal Justice And Law

John Jay College of Criminal Justice of The City University of New York
New York, NY
06.2018

Skills

    Good at problem resolution and decision making
    Strong written and oral communication skills
    Plan, prioritize, and organize effectively
    Detail oriented, professional and punctual
    Ability to work under pressure and meet deadlines
    Ability to work independently and cooperatively with team members

    Proficiency with Microsoft Office Software (Word & Excel)

  • Menu Memorization and Presentation
  • Conflict and Complaint Resolution
  • Phone Inquiries
  • Transactions and Cash Handling
  • Specials Promotion and Upselling
  • Process Monitoring
  • PCI (Payment Card Industry)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server Assistant /Restaurant Captain

Cafe Carmellini
04.2024 - Current

Bartender/Server

TAO Magic Hour
01.2023 - 03.2024

Bartender/Server/Shift Supervisor

Applebee's Grill + Bar
04.2019 - 01.2024

Bachelor of Arts - Criminal Justice And Law

John Jay College of Criminal Justice of The City University of New York

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