Summary
Overview
Work History
Education
Affiliations
Certification
Timeline
Generic

Vanessa Imperial

Cerritos,CA

Summary

Dedicated and compassionate Administrative Assistant and Coordinator with 6 years of experience providing administrative support to healthcare professionals, accompanied by a proven track record of maintaining efficient medical operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Advance Medical Support Assistant (MSA) GS 6

VA Hospital Long Beach
04.2025 - Current
  • Provided backup support to office staff by completing billing and filing tasks, answering phones, and scheduling appointments.
  • Determined the nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Entering no-show information and monitoring wait lists.
  • Prepared for clinic visits and maintained records.
  • Monitoring inpatient and outpatient appointments.
  • Obtaining and verifying patient information.
  • Coordinating patient care and services.
  • Ensuring encounter forms are completed for workload credit.
  • Updating demographics and insurance information.
  • Monitor the interdisciplinary team setup and adjust it.
  • Reinforcing plan of care with the team.
  • Managing consult metrics and resolving issues.
  • Participating in team meetings for problem-solving.
  • Maintaining HIPAA compliance and patient confidentiality.
  • Providing outstanding customer service (ICARE philosophy).
  • Demonstrating excellent organizational skills under pressure.
  • Proficient in Microsoft Word, Excel, and PowerPoint.

Medical Support Assistant (MSA) GS 4 - 5

VA Hospital Long Beach
11.2021 - 04.2025
  • Proficient in CPRS, VISTA, CTM, ICB, PCI, Virtual Care Manager.
  • Managed appointments, consults, and no-show information.
  • Prepared for clinic visits and maintained records.
  • Monitored inpatient and outpatient appointments.
  • Coordinated patient care and updated information.
  • Ensured HIPAA compliance and provided excellent customer service.
  • Skilled in Microsoft Word, Excel, and PowerPoint.

Medical Biller Specialist

Northeast Billing Group
02.2021 - 11.2021
  • Managed accurate and timely completion of all the billing, collection, and accounts receivable functions to DSL, Wellsky/Kinnser, Synergy, and Devero. Has software.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Ensured accuracy of Medicare billings to federal health insurance for prompt payment.
  • Resolved payment discrepancies for Medicare-eligible patients daily.
  • Worked cohesively with Home Health Company and NGS to get claims processed and paid in a timely manner.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Filed and updated patient information and medical records.
  • Adhered to established standards to safeguard patients' health information.

Billing/Collection Coordinator

Coast Pain Management
07.2020 - 12.2020
  • Provided customer service to clients including, but not limited to, answering calls, creating, and managing accounts, and managing claims for Worker’s Compensation.
  • Sent demand and statement ledgers to defense attorneys to settle out of court.
  • Filed lien claims for workers compensation.
  • Maintained data of Health Insurance Claim Forms using Medinformatics.
  • Communicated with defense attorneys and Insurance Carriers.
  • Provided comprehensive training and mentorship to new hire employees, ensuring proficiency in the clinic procedures and protocols.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.

Education

Medical Billing and Coding Diploma -

American Career College
Anaheim, CA
08.2022

Affiliations

  • Emerging Leaders Class of 2025 October 2024 - August 2025
  • Infusion Clinic Shared Governance Secretary September 2023 - July 2025
  • Administrative Support Academy of Professionals (ASAP) Class May 2023

Certification

  • Basic Life Support (BLS) American Heart Association Expires February 2026
  • IBM Data Analytics Certificate Coursera February 2024
  • Emerging Leaders Program Certificate VA Long Beach August 2025
  • Yellow Belt Certificate VA Long Beach August 2025

Timeline

Advance Medical Support Assistant (MSA) GS 6

VA Hospital Long Beach
04.2025 - Current

Medical Support Assistant (MSA) GS 4 - 5

VA Hospital Long Beach
11.2021 - 04.2025

Medical Biller Specialist

Northeast Billing Group
02.2021 - 11.2021

Billing/Collection Coordinator

Coast Pain Management
07.2020 - 12.2020

Medical Billing and Coding Diploma -

American Career College

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