Vanessa Jackson
Queens,NY
Summary
Dedicated and dependable customer service professional with 8+ years of experience helping customers in busy retail settings. Known for being patient, approachable, and attentive to individual needs. Experienced in creating positive fast-paced environments, with the ability to handle physically demanding tasks.
Overview
12
12
years of professional experience
Work History
Floor Attendant
Liberty Ave Laundromat
Queens, NY
12.2013 - 12.2016
- Guided customers on machine usage and addressed laundry service inquiries to improve satisfaction.
- Ensured cleanliness and organization of laundry equipment and facilities to enhance customer experience.
- Ensured compliance with health and safety regulations in the laundromat environment.
- Oversaw laundry supplies, maintaining adequate stock levels to support uninterrupted operations.
- Trained new Floor Attendants on proper procedures for stocking shelves, operating register systems.
Store associate
Dollar Tree
Queens, NY
12.2016 - 02.2019
- Operated cash register and processed customer payments accurately and efficiently.
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Provided exceptional customer service by actively listening to customer needs and responding promptly.
- Interacted positively with customers, delivering professional and courteous support for their sales and service needs.
- Welcomed customers, offered to help locate items.
- Stocked shelves and organized merchandise in designated areas.
- Ensured the cleanliness and tidiness of the store.
Warehouse associate
Amazon fulfillment Center
Staten Island, NY
06.2019 - 08.2019
- Packed and labeled merchandise for loading and shipment, ensuring timely delivery to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Maintained accurate inventory records, facilitating effective stock management through manual and computerized systems.
- Collaborated with team members to enhance efficiency of daily operations.
Sales associate
H&M
11.2019 - 09.2025
- Greeted customers, enhancing their shopping experience with exceptional service.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Processed transactions efficiently at the cash register.
- Partnered with team members to achieve daily sales goals, contributing to overall store success.
- Restocked shelves to ensure sufficient inventory levels.
- Maintained a clean and organized sales floor environment.
- Participated in visual merchandising to enhance store presentation.
- Attended training sessions to stay updated on product knowledge.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
The Young Women's Leadership School
Queens, NY06.2015
Bachelor of Science -
The Young Women's Leadership School
Queens, NY06.2015
Skills
- Sales techniques
- Customer service
- Cash handling
- Visual merchandising
- Team collaboration
- Effective communication
- Listening skills
Timeline
Sales associate
H&M
11.2019 - 09.2025
Warehouse associate
Amazon fulfillment Center
06.2019 - 08.2019
Store associate
Dollar Tree
12.2016 - 02.2019
Floor Attendant
Liberty Ave Laundromat
12.2013 - 12.2016
High School Diploma -
The Young Women's Leadership School
Bachelor of Science -
The Young Women's Leadership School