Vanessa Jaimes
Tyler,TX
Summary
Adaptable and positive individual with strong foundation in pharmacy principles and practices. Knowledge of medication dispensing protocols and pharmaceutical calculations, combined with proficiency in maintaining accurate patient records and ensuring compliance with safety standards. Committed to providing exceptional support to healthcare teams to enhance patient care and operational efficiency.
Overview
8
8
years of professional experience
Work History
Senior Pharmacy Technician
Walgreen's Pharmacy
09.2016 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
- Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Increased patient convenience by efficiently managing the online prescription refill system, reducing wait times for pickups.
- Coordinated with retail staff to facilitate seamless medication pickup processes, further enhancing the overall pharmacy experience for customers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
John Tyler High School
Tyler, TX05.2015
Skills
- Pharmacy law compliance
- Pharmaceutical calculations
- Professional networking
- Sterile preparation
- HIPAA compliance
- Immunization administration
- Medication dispensing
- Insurance verification
- Drug inventory control
- Insurance billing
- Drug classification
- Workflow optimization
- Drug utilization review
- Proper labeling
- Medication storage
- Pharmacy operations
- HIPAA
- Inventory control
- Order verification
- Heartsaver first aid CPR AED (first aid CPR AED)
- Teamwork
- Teamwork and collaboration
- Customer service
- Multitasking
- Multitasking Abilities
- Typing skills
- Cash register operations
Timeline
Senior Pharmacy Technician
Walgreen's Pharmacy
09.2016 - Current
John Tyler High School
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