Dynamic leader with a proven track record at Real Broker, LLC / Dwellus Group, excelling in negotiation expertise and relationship building. Leveraged social media marketing and real estate law knowledge to surpass sales targets, achieving significant client base retention. Skilled in staff training and development, consistently enhancing team performance and customer satisfaction. Goal-oriented manager with distinguished experience costumer service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure sales management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Real Estate Sales Manager
Real Broker, LLC / Dwellus Group
06.2023 - Current
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Negotiated, facilitated, and managed real estate transactions.
Advertised client properties through websites, social media, and real estate guides.
Maintained connections with clients to encourage repeat business and referrals.
Developed and maintained relationships with clients through networking, postcards, and cold calling.
Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Communicated with clients to understand property needs and preferences.
Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Advised clients on market conditions and property value for informed decision-making.
Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
Presented purchase offers to sellers for consideration.
Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Wrote listings detailing and professionally highlighting property features to increase sales chances.
Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Reviewed market research data and changed sales plans accordingly.
Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
Conducted comprehensive market analysis to identify opportunities for investors.
Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
Liaised between buyers and sellers to provide positive experiences for both parties.
Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
Developed and presented proposals to clients to raise awareness of potential real estate investments.
Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
Developed targeted marketing campaigns for luxury properties, attracting qualified buyers and securing high-value transactions.
Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Negotiated contracts with buyers and sellers to maximize customer savings.
Prepared and presented contracts and other legal documents to clients.
Coordinated appointments to show tenants and buyers prospective homes.
Reviewed and executed confidential documents, contracts and disclosures.
Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Developed new business and managed new and existing clients.
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Generated leads for sales and rental properties through cold calls and referrals.
Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
Conducted weekly open houses and provided feedback to sellers on potential buyers.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Performed home evaluations and developed competitive market analysis for individual homes.
Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Developed and implemented marketing strategies to maximize sales and attract new clients.
Collaborated with stakeholders to complete property sales and purchases.
Maintained up-to-date knowledge of applicable laws and regulations.
Provided guidance to first-time homebuyers, simplifying complex processes and offering support throughout the transaction.
Maintained compliance with industry regulations by completing continuing education courses and staying current on new laws or practices.
Utilized technology tools such as MLS databases, CRM systems, and social media platforms to efficiently manage workloads and stay connected with clients.
Managed/Mentor, trained a 4 team of real estate agents for optimal performance and client satisfaction.
Real Estate Agent
The Redux Group-eXp Realty, LLC T
01.2022 - 06.2023
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Negotiated, facilitated, and managed real estate transactions.
Advertised client properties through websites, social media, and real estate guides.
Maintained connections with clients to encourage repeat business and referrals.
Developed and maintained relationships with clients through networking, postcards, and cold calling.
Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Advised clients on market conditions and property value for informed decision-making.
Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Communicated with clients to understand property needs and preferences.
Educated clients on local regulations and requirements, ensuring compliance throughout the leasing process.
Maintained detailed records of all transactions, ensuring accurate documentation and timely followups.
Screened prospective tenants using background checks and credit reports, minimizing risk for property owners.
Achieved outstanding results with superb attention to detail Closed 22 sales transactions $9M Total Value, Earned Rookie Of The Year Award.
Utilized cutting-edge technology tools to streamline communication between landlords, tenants, and management teams.
Maximized occupancy rates by implementing targeted advertising campaigns that reached qualified prospects effectively.
Developed strong relationships with property owners to ensure long-term partnerships.
Streamlined the application process for prospective tenants, resulting in faster lease signings.
Negotiated favorable lease terms on behalf of clients, securing optimal rental rates and conditions.
Provided exceptional customer service to both property owners and potential tenants, fostering loyalty and repeat business.
Expanded referral network through active engagement in community events and real estate organizations.
Increased client satisfaction by promptly addressing inquiries and providing knowledgeable leasing information.
Collaborated with cross-functional teams to evaluate and complete successful property transactions.
Negotiated favorable financing terms with lenders for investment properties, reducing borrowing costs.
Enhanced portfolio performance by conducting thorough market research and analysis of potential real estate investments.
Optimized investment strategies for clients with comprehensive risk assessments and financial modeling.
Streamlined due diligence procedures, ensuring timely closings on property acquisitions.
Mentored junior analysts in best practices for real estate investment analysis, fostering a culture of continuous learning and development.
Expedited decision-making processes by providing detailed reports on property valuations and market trends.
Analyzed competitive market data to support lease negotiations, achieving favorable terms for both tenants and landlords.
Maintained a high level of client satisfaction through clear communication channels and timely responses to inquiries or concerns.
Contributed to the growth of the company''s real estate portfolio, identifying profitable acquisition opportunities.
Contributed to the successful completion of various real estate transactions, resulting in a significant increase in company revenue.
Strengthened relationships with industry professionals such as brokers, developers, attorneys, appraisers during networking events and conferences.
Contacted potential clients to pursue sales and gather funds.
Managed team of 4 training on Zillow flex sales team inbound and outbound sales.
Helped clients make optimal decisions on amounts and timing of capitalization.
Conducted due diligence on potential investments and presented findings to investors.
Cross-trained existing employees to maximize team agility and performance, provided training cash offers sales contract in partners with Express Homebuyers a real estate investment company that purchases, renovates, and resells homes.
Improved marketing to attract new customers and promote business.
Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Collaborated with cross-functional teams to achieve project goals on time and within budget.
Built and managed relationships with key clients and partners to drive growth.
Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Assisted with staff training to enforce quality, safety and sanitation guidelines.
Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Real Estate Leasing Sales Agent
Engel & Völkers
10.2017 - 01.2022
Increased tenant satisfaction by promptly addressing inquiries and providing exceptional customer service.
Maintained up-to-date knowledge of property offerings and pricing to consistently provide accurate information to clients.
Organized community events at the property to foster a sense of belonging among tenants and increase retention rates.
Maintained detailed records of all lease transactions, ensuring accuracy in documentation and facilitating smooth lease renewals.
Ensured compliance with all applicable fair housing laws during the leasing process, protecting both tenants'' rights and company interests.
Generated new leads by attending networking events and building relationships with industry professionals.
Processed lease applications accurately and quickly, expediting move-in dates for new residents.
Enhanced company reputation through professional communication and consistent follow-up with both current and potential tenants.
Contributed to positive online reviews from satisfied clients by delivering an outstanding level of service throughout the leasing process.
Collaborated with management to develop marketing strategies that drove interest in available properties.
Regularly reviewed competitor listings in order to stay informed about local market trends and adjust strategies as needed.
Developed strong relationships with local businesses to create referral networks and increase brand visibility.
Boosted property occupancy rates by conducting engaging, informative tours for prospective residents.
Prepared detailed reports on leasing activity, enabling management to make informed decisions regarding future initiatives.
Coordinated move-ins smoothly by efficiently managing paperwork, scheduling utilities setup, and facilitating necessary inspections.
Negotiated lease terms with prospective tenants, ensuring mutually beneficial agreements were reached.
Assessed applicants'' needs to match them with suitable properties within their budget, leading to satisfied tenants who remained long-term residents.
Greeted clients, showed apartments, and prepared leases.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Verified tenant incomes and other information before accepting lease applications.
Responded to requests and scheduled appointments for property showings.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Distributed and followed up on tenant renewal notices.
Reviewed and executed confidential documents, contracts and disclosures.
Negotiated contracts with buyers and sellers to maximize customer savings.
Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Coordinated appointments to show tenants and buyers prospective homes.
Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Developed and implemented marketing strategies to maximize sales and attract new clients.
Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Generated leads for sales and rental properties through cold calls and referrals.
Performed home evaluations and developed competitive market analysis for individual homes.
Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Conducted weekly open houses and provided feedback to sellers on potential buyers.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Conducted thorough market research to identify opportunities for competitive pricing adjustments and promotions, processed about 6 lease transactions per week, converted new potential clients and set them up in other new rental listings.
Hair Salon Manager
Rodi Salon
04.2013 - 10.2017
Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
Managed a team of stylists, resulting in improved customer service and increased sales.
Maintained a clean and organized work environment, promoting a professional image for the salon.
Played an active role in resolving customer complaints or issues, demonstrating commitment to excellent customer service at all times.
Kept up-to-date with current beauty trends through attending industry conferences and workshops, ensuring the salon remained at the forefront of cutting-edge techniques and styles.
Prepared detailed reports on stylist performance metrics for review by upper management.
Implemented staff training programs on new products and techniques, elevating overall skillset within the salon.
Recruited talented stylists through targeted job postings aimed at finding individuals who would positively contribute to our team dynamic.
Created detailed descriptions of salon and spa packages, discounts and facility features to inform customers of offerings.
Consistently met or exceeded sales targets by implementing effective marketing strategies.
Provided high-quality hair services, ensuring timely completion and attention to detail.
Developed long-lasting relationships with clients, leading to high levels of repeat business.
Assisted in developing seasonal style trends based on fashion industry research and market analysis.
Increased client satisfaction by providing personalized styling advice tailored to individual needs.
Utilized social media platforms for promotion, attracting new clients and increasing brand awareness.
Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
Streamlined appointment scheduling process, improving efficiency and reducing wait times for clients.
Boosted professional hair care product sales [Number]% through upselling, visual merchandising and retail display optimization.
Built strong partnerships with industry professionals such as photographers and makeup artists to provide comprehensive services during special events or collaborations.
Collaborated with team members to execute successful promotional events and boost clientele base.
Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
Mentored junior stylists, enhancing their skills and contributing to overall salon success.
Implemented new inventory management system for better organization and streamlined operations.
Improved communication among staff members by initiating regular team meetings focused on problem-solving and open discussions about concerns or suggestions within the salon environment.
Conducted [Number] personal sessions to address client hair and skin issues, suggesting suitable salon services and treatments.
Managed cash flow, business transactions, banking, and accounting processes.
Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Maintained general appointment calendar and set shift schedules.
Oversaw salon employee performance, facility cleanliness, and sales.
Controlled inventory by tracking expenses, purchases, and shelf stock.
Scheduled employees to maintain adequate coverage during business hours.
Worked to continuously increase salon business through effective sales, service, and operations policies.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Handled employee scheduling and coverage needs during business hours.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Achieved personal sales goals by upselling products to meet individual needs.
Promoted business through marketing initiatives and use of social media.
Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Introduced new methods, practices, and systems to reduce turnaround time.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Cross-sold and up-sold new haircare products, increasing earnings [Number]% per month.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Prepared annual budgets with controls to prevent overages.
Organized promotions to boost [Product or Service] sales, achieving [Number]% growth in revenues.
Performed statistical analyses to gather data for operational and forecast team needs.
Delegated workplace responsibility to appropriate staff.
Educated service personnel on company policy and procedure.
Prepared billings and estimates for customers.
Researched and evaluated current and potential products used by service staff.
Evaluated employee performance through close observation and performance rubrics.
Upheld 24-hour response time to service requests.
Initiated workplace improvement programs for increased service efficiency.
Utilized best practices theory when selecting vendors and products.
Maintained posting of MSDS sheets in workplace.
Scheduled in-house and vendor work accounting for sales and customer volume.
Hair Salon Owner
Visshi Salon
01.2008 - 06.2009
Maintained a clean, safe, and welcoming salon environment for clients and staff members.
Developed a loyal clientele with exceptional communication skills and attention to detail.
Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
Increased salon revenue through effective marketing strategies and promotional campaigns.
Salon Stylist
Salon Cielo
03.2003 - 06.2007
Delivered exceptional customer service, resulting in increased repeat clientele and positive salon reviews.
Successfully resolved any client concerns or complaints by addressing their needs in a timely manner and providing appropriate solutions.
Collaborated with team members to promote a supportive and efficient work environment, leading to improved salon performance.
Developed strong client relationships through effective communication and active listening skills, fostering trust and loyalty.
Adhered to salon policies and procedures, ensuring a consistent and professional customer experience for all clients.
Assisted in maintaining a clean, organized, and visually appealing salon space that adhered to health and safety regulations.
Participated in continuing education workshops and industry events to further develop technical skills and stay current with evolving trends.
Efficiently managed inventory levels of professional styling products required for daily operations while minimizing waste.
Offered expert advice on at-home maintenance routines to prolong the life of color treatments or styles for clients'' satisfaction.
Specialized in various hair cutting techniques for both men''s grooming as well as women''s hair design requirements.
Contributed to salon revenue growth by upselling additional services, treatments, and retail products during appointments.
Increased referral business by consistently exceeding client expectations through high-quality services and attention to detail.
Hairstylist's Assistant
Red Door Spas
04.2000 - 07.2003
Prepared clients for hair cuts and styles with soothing shampoo work.
Answered telephone calls to provide information and schedule new appointments.
Recommended products for clients based on individual needs.
Checked in with clients to confirm comfort throughout appointments and services.
Assisted hair stylists with colorwork by applying base colors and toners.
Increased client satisfaction by providing excellent customer service.
Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
Updated client records and maintained client confidentiality.
Consulted with clients on current trends and offered advice on flattering cuts and styles.
Studied advanced techniques to develop proficiency and better serve customers.
Offered exceptional service and support to walk-in and scheduled customers.
Completed basic styles for regular customers by using strong blow-drying and curling abilities.
Helped customers select styles for special events such as prom and formal dances.
Entertained children during cuts to allow guardians to fully focus on appointment services.
Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
Answered phone calls and emails to schedule client appointments.
Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Developed loyal following of clients by providing high-quality services.
Styled hair, makeup and nails for customers for special events and occasions.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Used social media platforms to promote salon and services.
Provided pre- and post-service consultations to accurately assess clients' needs.
Increased revenue through effective customer service and inventory management.
Offered professional cuts, color services and extensions to salon customers.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Developed creative techniques to provide clients with latest hairstyles.
Trained new cosmetologists on makeup and skincare products and techniques.
Utilized latest techniques in balayage, ombre, highlights and color correction.
Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Maintained regular client list and successfully handled walk-in customers.
Demonstrated thorough knowledge of all salon products and services.
Trained salon staff in traditional and innovative haircutting techniques and salon management.
Education
No Degree - Real Estate
Moseley Real Estate Schools
Fairfax, VA
11.2016
Bachelor of Architecture - Architectural Drafting Technology
Northern Virginia Comunity College
Annandale, VA
10.2007
Associate of Arts - ADVANCED PROGRAM
National Conservatory of Dramatic Arts
1556 Wisconsin Ave NW, Washington, DC 20007
04.2005
No Degree - Cosmetology Education/Licence
Pr Partners Academy
Arlington VA
07.1999
High School Diploma -
Woodson High School
Fairfax, VA
06.1999
Skills
Real estate law knowledge
Buyer Representation
Negotiation expertise
Property valuation
Social Media Marketing
Seller Representation
Customer Service
Time Management
Decision-Making
Relationship Building
Staff Training and Development
Goal Setting and Achievement
Sales Targeting
Rapport and relationship building
Business development and planning
Sales Presentations
Operations Management
Appointment Scheduling
Customer Complaint Resolution
Analytical problem solver
Strategic Planning
Solution selling
Inventory Management
Team Recruiting and Onboarding
Sales coordination
Document Management
Sales Tracking
Client Base Retention
New Hire Onboarding
Marketing Strategy Development
Closing Techniques
Operating Procedures and Policies
Employee Retention
Sales Projections
Data Analytics
Business Analytics
Customer Billing
New Business Development
Brand Marketing
Brand-building strategies
Performance Evaluations
Account Management
Territory Management
Competitor Analysis
Consultative Selling Techniques
Sales Statistics Analysis
Promotional sales events
Account Servicing
Networking Events
Social Media Savvy
Market Trend Analysis
Lead Identification and Generation
Direct Sales
Pre-sales support
Market intelligence
Interdepartmental Collaboration
Brand Development
Digital Sales
Review of contracts
Salesforce Software
Advertising Campaigns
Sales Records Management
Product and Service Promotion
Price Structuring
Customer Trend Analysis
Lead Generation
Cross-Channel Marketing
Aftermarket Sales
Credit History Analysis
Database Management
Google Adwords
CRM
Accomplishments
Achieved 2022 Rookie of the Year 22 closed sales $9M Total.
Supervised team of 25+ staff members.
Languages
English/Spanish
Native or Bilingual
Timeline
Real Estate Sales Manager
Real Broker, LLC / Dwellus Group
06.2023 - Current
Real Estate Agent
The Redux Group-eXp Realty, LLC T
01.2022 - 06.2023
Real Estate Leasing Sales Agent
Engel & Völkers
10.2017 - 01.2022
Hair Salon Manager
Rodi Salon
04.2013 - 10.2017
Hair Salon Owner
Visshi Salon
01.2008 - 06.2009
Salon Stylist
Salon Cielo
03.2003 - 06.2007
Hairstylist's Assistant
Red Door Spas
04.2000 - 07.2003
No Degree - Real Estate
Moseley Real Estate Schools
Bachelor of Architecture - Architectural Drafting Technology
Northern Virginia Comunity College
Associate of Arts - ADVANCED PROGRAM
National Conservatory of Dramatic Arts
No Degree - Cosmetology Education/Licence
Pr Partners Academy
High School Diploma -
Woodson High School
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