Summary
Overview
Work History
Education
Timeline
Generic

Vanessa Jaye

Moab,UT

Summary

Highly skilled server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Overview

6
6
years of professional experience

Work History

Server

Josie Wyatts bar & griill
Moab, UT
04.2023 - 08.2023
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared drinks according to standard recipes.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Server Manager

The Sandstone Restaurant
Moab, UT
06.2022 - 08.2022
  • Collected cash sales from employees to properly tip each server after shift.
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
  • Provided information about menu selections and made recommendations.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Analyzed system logs and identified potential issues with server operations.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
  • Pitched in to deliver food and beverages to tables during high-volume periods.
  • Monitored system performance to ensure optimal operation of servers.
  • Established standards for personnel performance and customer service.
  • Developed policies, procedures, and standards for server management and maintenance.
  • Evaluated existing processes related to server management and recommended improvements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Delegated work to staff, setting priorities and goals.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Assisted staff by serving food and beverages or bussing tables.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Distributed food to service staff for prompt delivery to customers.

Server

Ell Choro Loco
Moab, UT
02.2022 - 06.2022
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Delivered food orders promptly and courteously.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.

Server

Moab Grill
Moab, UT
07.2021 - 08.2021
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Prepared drinks according to standard recipes.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.

Server, Prep Cook, Food Runner, Dishwasher

Susies Branding iron
Moab, UT
08.2017 - 04.2020
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Filled condiments and napkin containers during slack periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Cleaned and sanitized work areas and equipment to ensure food safety standards.
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Operated grills, ovens and other kitchen equipment as required for meal preparation.
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
  • Organized walk-in coolers and freezers according to established guidelines.
  • Measured ingredients accurately using measuring cups and spoons.
  • Followed recipes to prepare meals according to customer specifications.
  • Sliced meats to prepare for cooking and assembly of menu items.
  • Communicated effectively with fellow staff members regarding meal preparations.
  • Stocked kitchen with necessary supplies, including food items and utensils.
  • Grilled and deep fried various foods from meats to potatoes.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Discarded spoiled food items immediately following established procedures.
  • Heated sauces, soups and gravies according to specified methods.
  • Completed special orders according to customer dietary needs.
  • Seasoned cooked dishes properly before serving them.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Set up work stations prior to opening to minimize prep time.
  • Received and stored food and supplies.
  • Made meals in accordance with company standards and requirements.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Distributed food to service staff for prompt delivery to customers.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Organized food orders and ensured accuracy of items served to customers.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Memorized dining room floor plans and understood seat number system.
  • Assisted servers to optimize guest dining experience.
  • Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.
  • Organized trays with cutlery prior to serving meals to customers.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Assisted chef with food measurements, preparation and storage when necessary.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Inspected dishes closely to check for remnants of food or dirt.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.

Education

Grand County High School
Moab, UT
01-2010

Timeline

Server

Josie Wyatts bar & griill
04.2023 - 08.2023

Server Manager

The Sandstone Restaurant
06.2022 - 08.2022

Server

Ell Choro Loco
02.2022 - 06.2022

Server

Moab Grill
07.2021 - 08.2021

Server, Prep Cook, Food Runner, Dishwasher

Susies Branding iron
08.2017 - 04.2020

Grand County High School

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