Vanessa Jeffries
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Highly analytical and collaborative Store Operations Manager.
Overview
3
3
years of professional experience
Work History
Store Operations Manager
Megaplex Theatres Admin
12.2022 - Current
- Assisted in budget development and financial tracking, ensuring adherence to established guidelines and targets.
- Led process improvements initiatives that resulted in streamlined operations workflow.
- Took part in strategic planning of key products, projects, movie
releases, special events, and operational and department support. - Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques.
- Maximized sales and minimized shrinkage through excellent guest service and adherence to standard practices.
- Helped lead migration of the previous E-Commerce platform (AbleCommerce) to a more robust option (Shopify), improving site reliability and scalability.
Assistant Store Operations Manager
Megaplex Theaters Admin
07.2022 - 12.2022
- Followed proper controls and guidelines to enable maximum E-Commerce volume.
- Maintained working knowledge of company products, services and promotions.
- Interacted with and sold to e-commerce guests and delivered prompt and courteous service.
- Displayed positive, professional, friendly and high-energy willingness to assist guests through email or telephone interactions.
- Expedited resolutions of shipping errors and packaging mistakes.
- Received and reviewed new orders, gathered requested products and promptly initiated processing.
Theatre Assistant Manager
Megaplex Theaters
09.2021 - 07.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to guests, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team guest service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for vacancies.
- Exceeded sales goals and accomplished business objectives by inspiring team and promoting target products.
Education
High School Diploma -
Orem High School
Orem, UT11.2020
Skills
- Strategic thinker
- High-Volume Environments
- Effective Communication
- Multitasking and Organization
- Financial Tracking
- E-Commerce
- Goal Attainment
- Computer Literacy
- Staff Management
- Operational Efficiency
Timeline
Store Operations Manager
Megaplex Theatres Admin
12.2022 - Current
Assistant Store Operations Manager
Megaplex Theaters Admin
07.2022 - 12.2022
Theatre Assistant Manager
Megaplex Theaters
09.2021 - 07.2022
High School Diploma -
Orem High School
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