Vanessa Jimenez
Christmas,Florida
Summary
Well-qualified associated, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Sally Beauty
08.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Managed efficient cash register operations.
Customer Service
Florida ENT And Allergy
01.2023 - 08.2023
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided information regarding charge accounts and loyalty programs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Patient Access Representative
Hialeah Hospital
06.2020 - 12.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Education
High School Diploma -
St. Cloud High School
Saint Cloud, FL07.2020
Skills
- Time Management
- Individualized Assessments
- Money Transfer Systems
- Sales Expertise
- Communication
- Problem solving
- Creativity
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Sally Beauty
08.2023 - Current
Customer Service
Florida ENT And Allergy
01.2023 - 08.2023
Patient Access Representative
Hialeah Hospital
06.2020 - 12.2022
High School Diploma -
St. Cloud High School
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