Vanessa Jimenez
Dallas,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Account Sales Associate
Comcast/Xfinity
05.2023 - 01.2024
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adhered to company initiatives and achieved established goals.
- Obtained signatures for financial documents and internal and external invoices.
- Demonstrated product features and benefits for customers' needs.
Life Response Call Center
State Farm Mutual Auto Ins Co.
09.2022 - 02.2023
- Delivered prompt service to prioritize agents needs.
- Responded to underwriting requests, offering excellent support and tailored recommendations to address agents needs.
- Developed and updated policies to handle customer data.
- Delivered exceptional customer service to every agent by leveraging extensive knowledge of polices and services to create welcoming, positive experiences.
- Investigated and resolved agent inquiries and complaints quickly with filing vendor complaints form in regards to a potential insured's exams. BUV, PHQ etc.
- Educated agents on company application systems, required forms completion, and navigation for access to Life Answers to support agents sale.
- Met quality guidelines for proficient service levels, handle time and productivity. Being solution oriented, able to identity agents needs and showing commitment to resolution.
- Obtained valid information to effectively and clearly communicate to underwriting department outstanding requirements.
- Within the Life Response Center the responsibility to gather information on a current or previous deceased policy owner, set expectations on next steps.
- Learned and maintained in-depth understanding of product, policies and required service information to offer knowledgeable and educated responses to diverse agents.
- Enhanced productivity levels by anticipating needs and delivering outstanding support in a timely manner.
- Attended telephone skills and program information training sessions to boost aptitude.
- Trained staff on operating procedures systems and company services.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Boosted customer service satisfaction ratings through consistent quality control.
Blended Support Financial-Billing-Sales
Concentrix CVG Customer Management
02.2022 - 09.2022
- Processed payments via telephone with focus on accuracy and efficiency.
- Monitored outstanding invoices and performed processing of payments and disputes.
- Kept customers files accurate and up-to-date to expedite payment processing.
- Implemented improved filing system to maintain secure client data.
- Produced and mailed monthly statements to customers upon request and assisted with related requests for information and clarification on billing.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis VIA chat and phone.
- Utilized various software programs to process customer payments.
- Collaborated with customers to resolve disputes.
- Reviewed and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Entered payment plans requiring payment and disbursed amounts every month via check, electronic transfer or bank draft.
Independent Life Insurance Agent
American Income Life Insurance Company
06.2021 - 10.2021
- Obtained Life, Accident, health and HMO General Lines Agent License.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Conducted annual reviews of existing policies to update information.
- Identified and solicited sales prospects in agency databases.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Calculated premiums and established payment methods for sales.
- Designed presentations and marketing materials to promote insurance products.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained high standards of customer service by building relationships with clients.
- Met with customers to provide information about available products and policies.
Lead Associate Banker
JP Morgan Chase Bank
12.2016 - 06.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches, with previous custodian for ATM's.
- Provided advice on different bank products and financial options.
- Executed wire transfers, stop payments and account transfers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Assisted customers with banking needs and inquiries.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Referred customers to other banking departments for specialized services Chase Private Clients, Referral to Loan Officers, Mortgage Bankers.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Balanced teller drawers and ATM cash.
- Calculated fees due, interest and change for customer transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Processed applications for new accounts.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Handled various accounting transactions including initial required deposits for new accounts.
- Trained new hires on customer service policies and procedures.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Counted, verified and handled bank deposits and armored car transactions.
Cashier Assistant Night Manager
Yumilicious Franchise Frozen Yogurt
08.2013 - 11.2018
- Raised property accuracy and accountability by creating new automated tracking method.
- Kept orderly and accurate accounting records of inventory, monitoring sales documentation daily.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted in recruiting, hiring and training of team members proactively.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper safety protocols and customer service standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Target Sales Associate
Target
09.2015 - 07.2016
- Educated clients on current promotional offerings and Target Red Card products using persuasive selling tactics.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consulted with businesses inventory to supply accurate product and service information.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Managed returns, exchanges and refunds in accordance with store policy.
- Analyzed and processed returns, assisting customers with finding alternative merchandise to meet needs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Mesquite Academy
Mesquite, TX06.2013
No Degree - Medical Billing And Coding
The College of Health Care Professions
Houston, TXSkills
- Verbal and Written Communication
- Positive and professional
- Listening Skills
- POS System Operation
- Teamwork and Collaboration
- Inbound Phone Call Management
- Problem-Solving Skills
- Order and Refund Processing
- Call Volume and Quality Metrics
- Cultural Awareness
- Livechat Messaging
- Customer Account Updates
- Call Control Skills
- Technical Troubleshooting
- Performance Improvement
- Customer Support
- Cash Handling
- Call Center Operations
- Product Sales
- Upselling
- Order Processing
- Client Account Management
- Sales Development
- Product Promotions
- Product Recommendations
- Goal-Oriented
- Sales Strategies
- Dispute Mediation
- Multi-tasking strength
- Time Management
- Building rapport
- Exceptional customer service
- Sales Goals Attainment
- Relationship Building
- Exceeds sales goals
- Outgoing Personality
- Excellent communication skills
Certification
- Licensed Insurance Agent - Life , Accident , Health and HMO license. General Lines Agent, Issued by The Department Of Insurance In the state of Texas.
Timeline
Customer Account Sales Associate
Comcast/Xfinity
05.2023 - 01.2024
Life Response Call Center
State Farm Mutual Auto Ins Co.
09.2022 - 02.2023
Blended Support Financial-Billing-Sales
Concentrix CVG Customer Management
02.2022 - 09.2022
Independent Life Insurance Agent
American Income Life Insurance Company
06.2021 - 10.2021
Lead Associate Banker
JP Morgan Chase Bank
12.2016 - 06.2021
Target Sales Associate
Target
09.2015 - 07.2016
Cashier Assistant Night Manager
Yumilicious Franchise Frozen Yogurt
08.2013 - 11.2018
High School Diploma -
Mesquite Academy
No Degree - Medical Billing And Coding
The College of Health Care Professions
Similar Profiles
Allen ChenAllen Chen
Assistant Store Manager at Comcast/XfinityAssistant Store Manager at Comcast/Xfinity
Kevin MooreKevin Moore
RF Field Lead Communications Technician at Comcast/Comcast/XfinityRF Field Lead Communications Technician at Comcast/Comcast/Xfinity
Scott BegleyScott Begley
Sales Agent at Comcast/XfinitySales Agent at Comcast/Xfinity
Leslie MathonLeslie Mathon
Home Security Specialist at Comcast/XfinityHome Security Specialist at Comcast/Xfinity
Toni YoungbloodToni Youngblood
Licensed Realtor at DFW Britestar Realty PLLCLicensed Realtor at DFW Britestar Realty PLLC