Vanessa JN JOSEPH
Houston,Texas
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [customer experience specialist] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Teleperformance
10.2021 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Traffic Enforcement Agent Level 2
NYPD TRAFFIC ENFORCEMENT DEPARTMENT
09.2001 - 12.2020
- Conducted thorough vehicle inspections to identify potential safety hazards and ensure compliance with regulations.
- Increased compliance with traffic laws by conducting routine patrols and identifying repeat offenders.
- Reduced accidents at intersections by directing traffic during peak hours and special events.
- Ensured accurate record-keeping by maintaining a daily log of activities, violations, and incidents.
- Improved traffic flow by enforcing parking regulations and issuing citations to violators.
- Kept abreast of changes in traffic laws, attending regular training sessions for continuous professional growth.
- Streamlined ticket processing by utilizing electronic devices for citation issuance, increasing efficiency and reducing errors.
- Maintained open lines of communication with fellow agents, sharing pertinent information to better address ongoing issues within assigned areas.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitored traffic violations, issuing citations as necessary.
Education
No Degree - RN NURSE
MIAMI DADE COMMUNITY COLLEGE
Miami, FLAssociate of Science - Nursing Assistance
Allen School - J
Jamaica, NY2011
Traffic Enforcement Agent 2
New York City Police Academy
130-30 28th AVE Queens, NY 1135409.2001
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.1991
Skills
- CRM Software
- Request management
- Client Advocacy
- Trend Monitoring
- Data Entry
- Multi-line phone talent
- Call Center Operations
- Understanding Customer Needs
- Data Management
- Teamwork and Collaboration
- Customer Service
- Complaint resolution
- Problem Resolution
Certification
- Certified customer experience specialist[teleperformance USA- 10/4/2021-current
- NEW YORK CITY POLICE ACADEMY Training - TRAFFIC AGENT LEVEL 1 CERTFICATE 8 WEEKS TRAINING
- NEW YORK CITY PLOICE ACADEMY training -PROMOTED TO TRAFFIC AGENT LEVEL 2
- ALLEN SCHOOL OF HEALTH SCIENCE JAMAICA, NY CERTIFIED NURSING ASSISTANCE CERTICATE
Languages
English
Full Professional
Timeline
Customer Experience Specialist
Teleperformance
10.2021 - Current
Traffic Enforcement Agent Level 2
NYPD TRAFFIC ENFORCEMENT DEPARTMENT
09.2001 - 12.2020
No Degree - RN NURSE
MIAMI DADE COMMUNITY COLLEGE
Associate of Science - Nursing Assistance
Allen School - J
Traffic Enforcement Agent 2
New York City Police Academy
High School Diploma -
Miami Jackson Senior High School
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