Vanessa Johnson
Concord,NC
Summary
Empathetic, effective and motivated Medical Assistant and Billing Specialist combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.
Educated Behavior Specialist with developed behavioral programs and intervention experience. Friendly and motivated specialist adept at observing student behavior and implementing corresponding corrective techniques. Praised for collaborative nature and consulting skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Qualified Mental Health Specialist
Gaston Adolescent Center
Gastonia, NC
09.2023 - Current
- Adhered to ethical standards outlined by the American Psychological Association.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Enhanced and devised treatment strategies to promote continued progress.
- Encouraged self-advocacy among clients through role modeling positive behavior change strategies.
- Conducted assessments of clients' current functioning and needs in order to develop a plan of care.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Educated family members and helped each support clients by improving coping techniques.
- Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
- Reviewed records to evaluate mental or physical condition of client or patient.
- Guided clients in developing skills or strategies for dealing with problems.
- Provided individual, family and group counseling services to clients with mental health issues.
- Provided referrals for additional services or resources as needed.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Referred patients or clients to community resources or specialists.
Behavior Technician
Key Autism Services
Concord, NC
12.2021 - 09.2023
- Assisted patients improve social relationships and engagement.
- Documented patients' activities and behaviors into EHR system for recordkeeping.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Monitored client's progress towards identified goals through data collection and analysis.
- Collaborated with families to provide support strategies for home-based interventions.
- Participated in continuing education and in-service training to advance skills.
- Developed basic strategies to promote patient safety, wellness and independence.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
License Behavioral Therapist
Wesley Family Services
Monroeville, PA
06.2017 - 11.2021
- BSC- create treatment plans, behavior interventions, FBA, crisis plan, skill transferring servicing Children 18 and younger
- Implemented evidence-based treatments such as cognitive behavioral therapy, dialectical behavior therapy or applied behavior analysis.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Participated in regular team meetings with supervisors and other clinicians to discuss case progress.
- Developed individualized plans for clients to help them meet their personal goals.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Referred patients or clients to community resources or specialists.
- Provided guidance and support to families, helping them better understand the needs of their children with behavioral challenges.
- Created a safe and supportive environment for clients to explore difficult emotions or behaviors.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
Behavior Specialist Consultant/Mobile Therapist
Gladerun Lutheran
Pittsburgh, PA
06.2016 - 06.2017
- BSC- create treatment plans, behavior interventions, FBA, crisis plan, skill transferring servicing Children 18 and younger
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
- Provided crisis management support for students exhibiting challenging behaviors in school settings.
- Conducted home visits as needed to provide additional supports or observe family dynamics impacting a child's behavior at school.
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
- Collaborated with school staff, parents, and administrators to ensure successful implementation of BIPs.
- Collected data via direct student observation and consultation with classroom teachers regarding student behaviors.
- Leveraged data and collaborated with executive leaders to refine and improve discipline protocols.
- Monitored student behavior using data collection systems and provided feedback to teachers on effectiveness of interventions implemented.
- Provided consultation services to families regarding resources available within their communities that may be beneficial for children exhibiting problem behaviors.
- Developed and implemented departmental support systems to meet strategic objectives.
- Developed individual educational plans designed to promote educational, physical and social development.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
Behavior Specialist
Family Behavioral Resources
Pittsburgh, PA
05.2015 - 08.2017
- Responsibilities: Insurance claims, approval of services, Intervention programs
- Therapeutic engagement based on consumer treatment goals
- FBA certificate, ABA, skill transferring, writing treatment plans, psychosocial therapy, crisis intervention
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Created and implemented compliant IEPs, progress reports and state-specific special education documentation.
- Served as a liaison between schools and community agencies related to mental health services for youth with challenging behaviors.
- Created positive learning environments by utilizing evidence-based practices such as Positive Behavior Interventions and Supports.
- Participated in interdisciplinary team meetings to discuss student progress, develop recommendations, and collaborate on educational decisions.
- Implemented de-escalation protocols when necessary to help keep students safe while managing their challenging behaviors.
- Maintained accurate records of assessments, observations, interventions, and other activities related to each student's behavioral plan.
- Provided individual and group behavior intervention services to students with disabilities.
- Wrote goal-oriented programs and evaluated and documented progress and participation in weekly interdisciplinary treatment team conferences.
- Enhanced students' sensory- and perceptual-motor skills through hands-on activities.
Administrative Assistant, Clerk, Medical Billing
Family Behavioral Resources
Pittsburgh, PA
03.2014 - 05.2015
- Handled confidential documents in an organized fashion according to established protocol.
- Composed correspondence, reports and meeting notes.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Completed and submitted appeals for denied claims.
- Managed all payments processing, invoicing and collections tasks.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reviewed legal claims for accuracy and issues.
- Entered procedure codes, diagnosis codes and patient information into billing software.
- Kept detailed and accurate documentation of payments, charges and write-ups of cardiovascular procedures.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Reconciled codes against services rendered.
Office Assistant, Medical Assistant, Phlebotomy, Office Clerk, Medical Billing Medical Assistant, Phlebotomy, Receptionist
Western PA Recruitment
Pittsburgh, PA
08.2007 - 03.2014
- Responded to patient callbacks and phone-in prescription refill requests.
- Registered new patients into practice management software program accurately entering demographic information.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Supported administrative staff by processing payments.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared treatment rooms for patient examinations.
- Administered medications under physician's supervision.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Changed dressings on wounds to prevent infection and check for healing.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Handled general office duties to support administrative staff during peak hours.
Medical Assistant, Receptionist
Manchester Health
Pittsburgh, PA
10.2005 - 08.2006
- Compiled physical and digital documents, charts and reports.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared treatment rooms for patient examinations.
- Administered medications under physician's supervision.
- Inspected equipment to ensure proper working order prior to use on patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Education
Master of Science - Psychology
University of Phoenix-Online Campus
Phoenix, OR02-2015
Bachelor of Science - Human Resources Management
University of Phoenix
Phoenix, OR01.2013
Associates of Science in Business -
University of Phoenix
Phoenix, OR03-2010
Diploma - Medical Assistant
ICM School of Business And Medical Career
Pittsburgh, PA02-2005
High School Diploma -
Westinghouse Junior High School
Pittsburgh, PA06-2003
Skills
- A/R
- Prior Auth
- Case Management
- Medical Terminology
- Coding Error Resolution
- Records Management
- Healthcare Claim Coding
- Medical History Recording
- Word Processing Software
- Patient Medical Records Maintenance
- Epic Systems
- Demographics Information
- Hospital Inpatient and Outpatient Records
- Medical Billing and Coding
- Medical Records
- Phlebotomy
- Vital Signs
- Laboratory Experience
- Child & Family Counseling
- EMR Systems
- Patient Care
- Individual / Group Counseling
- Behavior Management
- Addiction Counseling
- Safety and Risk Assessments
- Motivational Interviewing
- Mental Health Counseling
- Group Therapy
- Intake Experience
- Social Work
- Cognitive Behavioral Therapy
- Curriculum Development
- Program Development
- Crisis Management
- Applied Behavior Analysis
Certification
- License Behavior Specialist
- CPR Certification
Timeline
Qualified Mental Health Specialist
Gaston Adolescent Center
09.2023 - Current
Behavior Technician
Key Autism Services
12.2021 - 09.2023
License Behavioral Therapist
Wesley Family Services
06.2017 - 11.2021
Behavior Specialist Consultant/Mobile Therapist
Gladerun Lutheran
06.2016 - 06.2017
Behavior Specialist
Family Behavioral Resources
05.2015 - 08.2017
Administrative Assistant, Clerk, Medical Billing
Family Behavioral Resources
03.2014 - 05.2015
Office Assistant, Medical Assistant, Phlebotomy, Office Clerk, Medical Billing Medical Assistant, Phlebotomy, Receptionist
Western PA Recruitment
08.2007 - 03.2014
Medical Assistant, Receptionist
Manchester Health
10.2005 - 08.2006
Master of Science - Psychology
University of Phoenix-Online Campus
Bachelor of Science - Human Resources Management
University of Phoenix
Associates of Science in Business -
University of Phoenix
Diploma - Medical Assistant
ICM School of Business And Medical Career
High School Diploma -
Westinghouse Junior High School
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