Vanessa Johnson
San Antonio,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Clerk
Texas Health & Human Service Commission
San Antonio, TX
12.2008 - 09.2021
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Compiled customer information into organized databases for easy access.
- Maintained inventory levels of office supplies and equipment as needed.
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letters, emails, reports, presentations as requested by management.
- Communicated with customers and employees to answer questions or explain information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Trained staff members to perform work activities and use computer applications.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Education
San Antonio College
San Antonio, TXSkills
- Administrative Support
- Information Security
- Research
- Spreadsheet development
- Correspondence Writing
- Database entry
- Document Management
- Confidentiality
- Prioritization
- Telephone Etiquette
- Mail handling
- Verbal and writing communication
- Scanning and copying
- Operations Support
- Proficient in Computer technology
References
References available upon request.
Timeline
Clerk
Health & Human Service Commission
12.2008 - 09.2021
San Antonio College
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