VANESSA JOHNSON
Easton,PA
Summary
Seasoned Customer Logistics Manager with a proven track record at Ryder Transportation Services, enhancing operational efficiencies and spearheading cost reduction initiatives. Expert in Logistics Planning and adept at fostering team collaboration, I've driven significant performance improvements. Skilled in WMS and renowned for exceptional communication, the leadership style I consistently provide exceeds goals with strategic foresight and relentless dedication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Logistics Manager
Ryder Transportation Services
10.2022 - 02.2024
- Coordinated dispatching of 22-30 drivers to accomplish daily delivery requirements.
- Directed shipping and receiving of USPS Mail products daily.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Monitored logistics performance and identified improvement opportunities.
- Organized records of vehicles, schedules and completed orders.
- Conducted research to address shipping errors and packaging mistakes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed established business practices and improved processes to reduce expenses.
- Created and enforced detailed organization processes to increase quality and service standards.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Managed logistics budgets and forecasting to achieve cost-effective operations
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
Outbound Operations Supervisor
RYDER SYSTEMS
10.2021 - 10.2022
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
Operations Supervisor
Radial
07.2019 - 02.2021
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Determined staffing needs, developing schedules to staff all shifts.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Met or exceeded production goals and objectives by following strict procedures.
- Handled day-to-day shipping and receiving overseeing more than 25,000 packages per day.
- Monitored production levels and implemented measures to increase output.
- Enforced team adherence to safety regulations and protocols.
- Assigned tasks to team members to complete within designated time frames.
- Resolved conflicts between team members and addressed complaints or grievances.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Outbound Supervisor
Advance Auto Parts Distribution Center
05.2018 - 06.2019
- Worked closely with personnel, customers, and contractors to resolve problems.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
- Motivated workers to exceptional performance through implementation of new strategies.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
Outbound Team Leader
Walmart.com
01.2016 - 05.2018
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed required paperwork to expedite handling of shipped and received goods.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Handled day-to-day shipping and receiving overseeing more than 50,000 packages per day.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
- Followed all safety and security protocols to minimize risk of injury.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Collaborated with team members to maintain efficient workflow.
Warehouse Lead
Manpower Staffing
07.2015 - 01.2016
- Followed verbal and written instructions to properly move and ship products.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Trained employees on equipment operation and safety protocols.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Oversaw daily operations and shipping and handling processes.
- Maintained top performance standards while working in hot warehouse environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Supervised warehouse operations by managing employees during shifts.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Monitored performance and safety practices of 50-person warehouse staff.
- Safely and securely loaded items to prevent damage during transport.
- Tracked production and quality control systems to proactively identify deficiencies.
- Prepared and checked outbound shipments for accuracy.
Education
BBA - Business Management
BRYANT STRATTON COLLEGE
Buffalo, NY06.2017
High School Diploma -
WILSON AREA HIGH SCHOOL
Easton, PA06.2006
Skills
- Logistics Planning
- Cost Reduction
- Lean principles
- Fleet Dispatch
- Route Optimization
- Warehouse Safety
- Shipping and receiving operations
- Vendor Relationship Management
- Mentoring and training
- Proficient in WMS, SCALE, MANHATTAN, RED PRAIRIE, ADP, WORKDAY, MICROSOFT PROGRAMS
- Order Fulfillment
- Continuous Improvement
- Cycle counting
- Report Generation
- Quality Control
- Customer Service
- Reliability
- Self Motivation
- Problem-solving aptitude
- Excellent Communication
- Teamwork and Collaboration
- Critical Thinking
- Multitasking Abilities
- Attention to Detail
Accomplishments
- I've been a part of 3 official startup locations. Two were retail and one was a warehouse (Radial).
- For 3 years I was the only member of management running operations on my shift. I supervised anywhere from 30-325 associates over the course of that time period.
- I successfully led a repack project for Walmart.com when the idea was new and was only being implemented at 3 warehouses across the country. The team I led produced the highest quantities with the most efficiency. We helped Walmart save a great deal of revenue. This project is still implemented to this day.
- I successfully optimized the yard management system at Walmart.com to make it more efficient. My design is still used to this day.
- I have worked with my peers to create process improvements and boost morale; taking the facility (Advance Auto Parts) from bottom ranking to number one in the region. This took just under 3 months to accomplish.
- I have successfully ran all departments (Inbound, Outbound and Inventory Control) for multiple clients on shifts that I've run.
- I've successfully ran multi million dollar USPS contracts that increased due to excellent communication and overall service provided by my team of drivers.
Certification
- Electric Pallet Jack
- Forklift
- Cherry picker
- Sit down Forklift
- PIT Trainer
Timeline
Customer Logistics Manager
Ryder Transportation Services
10.2022 - 02.2024
Outbound Operations Supervisor
RYDER SYSTEMS
10.2021 - 10.2022
Operations Supervisor
Radial
07.2019 - 02.2021
Outbound Supervisor
Advance Auto Parts Distribution Center
05.2018 - 06.2019
Outbound Team Leader
Walmart.com
01.2016 - 05.2018
Warehouse Lead
Manpower Staffing
07.2015 - 01.2016
BBA - Business Management
BRYANT STRATTON COLLEGE
High School Diploma -
WILSON AREA HIGH SCHOOL
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