Vanessa Johnson
Converse,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
36
36
years of professional experience
Work History
Clerk
Health & Human Service Commission
12.2007 - 09.2021
- Organized and maintained filing systems for confidential documents to ensure data integrity.
- Assisted customers with inquiries and complaints to deliver professional service.
- Provided excellent customer service while answering phones courteously.
- Performed data entry tasks to keep customer account records up to date.
- Verified accuracy of all paperwork prior to submission for processing.
- Created and maintained detailed documents, charts, and spreadsheets for company information.
- Compiled customer information into organized databases for efficient access.
- Trained staff members on work activities and software applications.
- Utilized computer software programs to create reports, labels, forms.
- Scanned documents into digital formats ensuring accuracy of content.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Entered data into computer systems accurately and efficiently.
- Created memos, letters, emails, reports, presentations as requested by management.
- Performed data entry tasks to update customer accounts records.
- Maintained inventory levels of office supplies and equipment as needed.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Issued EBT cards to clients to receive benefits
Customer Service / Call Center
Spherion Temp Agency
04.2007 - 04.2007
- Held various positions as a temporary employee with Spherion.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Customer Service/Customer service/Call Center Representative
ILD Telecommunications
02.2007 - 04.2007
- Set up prepaid accounts for wireless and land lines to receive calls from correctional facilities. Accepted payments over the phone by credit card.
- Assisted customers with product inquiries, orders, and complaints in a timely manner.
- Ensured all customer questions were answered completely and accurately according to company policies and procedures.
- Actively listened to each customer's inquiry in order to provide an appropriate response in a timely fashion.
- Answered incoming customer calls promptly, providing courteous and professional service.
Customer Service/Call Center
Harris Connect
03.2006 - 10.2006
- Update Biographical information for College and University Directories. Sales.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Account Manager - B2B Business Development
West Teleservices
07.2005 - 02.2006
- Called Business accounts to add additional cell lines and upgrade equipment. Transitioned customers from AT&T to Cingular Wireless. Sales
- Tracked industry developments and monitored competitors' activities to stay ahead of the competition.
- Provided technical support when necessary during demos or troubleshooting sessions with customers or prospects.
- Collaborated with internal teams such as marketing, sales, finance, operations. to develop long-term plans.
- Attended conferences and networking events regularly to build relationships with potential customers.
Administrative Assistant
Agape Cardiac Imaging
07.1996 - 08.2001
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed and maintained filing systems for confidential documents and records.
- Facilitated communication between different departments within the organization.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed daily operations,provided Customer Support, Assisted Cardiac Technicians.
Customer Service/Customer service/Call Center Representative
AT&T
03.1986 - 06.1996
- Handled large volumes of incoming calls in International Call Center. Corrected long distance International calls and handled billing disputes. Debited and credited accounts. Researched fraud accounts. Called customers back with results of account investigations. Proved customers with account resolutions.
Education
San Antonio College
San Antonio, TXSkills
- Administrative Support
- Information Security
- Research
- Spreadsheet development
- Correspondence Writing
- Database entry
- Document Management
- Confidentiality
- Prioritization
- Telephone Etiquette
- Mail handling
- Verbal and writing communication
- Scanning and copying
- Operations Support
- Proficient in Computer technology
References
References available upon request.
Education and Training
other
Timeline
Clerk
Health & Human Service Commission
12.2007 - 09.2021
Customer Service / Call Center
Spherion Temp Agency
04.2007 - 04.2007
Customer Service/Customer service/Call Center Representative
ILD Telecommunications
02.2007 - 04.2007
Customer Service/Call Center
Harris Connect
03.2006 - 10.2006
Account Manager - B2B Business Development
West Teleservices
07.2005 - 02.2006
Administrative Assistant
Agape Cardiac Imaging
07.1996 - 08.2001
Customer Service/Customer service/Call Center Representative
AT&T
03.1986 - 06.1996
San Antonio College