Vanessa Jones
Channelview,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
25
25
years of professional experience
Work History
Customer Support Specialist
Memorial Hermann
Houston, TX
08.2018 - 09.2023
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Created detailed reports on customer feedback for management review.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Assisted in developing training materials related to new products or services being released.
Support Specialist
Network Funding LP
Houston, TX
07.2015 - 10.2019
- Provided guidance to lenders on proper documentation requirements for collateral valuations.
- Created monthly reports tracking key performance indicators for the department's appraisal division.
- Participated in client meetings as needed to discuss valuation services or proposed solutions.
- Analyzed current trends in real estate markets and made recommendations regarding how best to utilize available resources.
- Researched comparable properties within a given area to determine fair market value estimates.
- Developed training materials for new staff members regarding the appraisal process.
- Maintained an up-to-date database of all property values within a given market area.
- Identified discrepancies in appraisals and communicated with appraisers to resolve them quickly.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Human Resources Administrator
Sodexo Food Service
Houston, TX
02.1999 - 04.2004
- Coordinated training sessions for employees on topics such as safety, sexual harassment prevention.
- Provided assistance in the performance management process, including setting goals and objectives.
- Developed and implemented recruitment strategies to attract highly qualified candidates.
- Conducted exit interviews to determine reasons for employee departures.
- Developed job postings for open positions and managed applicant tracking system.
- Compiled data from various sources to prepare statistical reports on human resources activity.
- Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
- Assisted in the development and analysis of HR metrics to inform strategic decision-making.
- Developed and implemented HR policies and procedures to support organizational goals and compliance.
Education
High School Diploma -
Forest Brook High School
Houston, TX05-1985
Some College (No Degree) - Business Administration and Management
Northwestern State University of Louisiana
Natchitoches, LASkills
- Support Specialist
- Customer service excellence
- Referral Coordination
- Appointment Scheduling
- CRM Software
- Sales Support
- Customer Service
- Service desk support
- Account Administration
- Service Schedule Coordination
- Friendly and Patient
- Microsoft Certification
- Tracking and Documentation
- Analytical Skills
- Excellent Communication
- Remote Technical Support
References
References available upon request.
Timeline
Customer Support Specialist
Memorial Hermann
08.2018 - 09.2023
Support Specialist
Network Funding LP
07.2015 - 10.2019
Human Resources Administrator
Sodexo Food Service
02.1999 - 04.2004
High School Diploma -
Forest Brook High School
Some College (No Degree) - Business Administration and Management
Northwestern State University of Louisiana