Vanessa Jones
Fort Worth,TX
Summary
Detail-oriented and results-driven professional with a strong background in customer service, collections, and administrative support. Recognized for excellent communication, problem-solving, and analytical skills. Proven ability to manage high-volume tasks efficiently while maintaining accuracy and compliance. Adept at conflict resolution, financial analysis, and client relations. Seeking to transition into the field of criminal justice, utilizing my investigative, research, and case management abilities.
Overview
10
10
years of professional experience
Work History
Member Engagement Coordinator
Signify Health
Dallas, TX
10.2024 - Current
- Streamline membership renewal processes, contributing to increased retention rates.
- Analyze membership data trends to improve engagement and outreach strategies.
- Provide administrative support for volunteer committees and awards programs.
- Develop initiatives to enhance member engagement and benefits.
Bankruptcy Specialist, Loss Mitigation
Hyundai Capital America
Plano, TX
09.2022 - Current
- Utilize investigative tools and skip tracing techniques to locate delinquent customers.
- Manage a portfolio of 200+ accounts, negotiating payment solutions and settlements.
- Ensure compliance with financial and bankruptcy regulations while handling accounts.
- Research and resolve disputes, coordinating with legal teams as needed.
Collections Specialist
Hyundai Capital America
Plano, TX
08.2021 - 09.2022
- Oversaw daily management of 80-100 delinquent accounts, reducing outstanding balances.
- Negotiated customized repayment plans to assist customers in financial distress.
- Conducted account investigations and provided recommendations for next steps.
- Ensured adherence to legal and compliance requirements in all customer interactions.
Consumer Care Analyst
BB&T/Truist Bank
Dallas, TX
05.2021 - 08.2021
- Provided high-level support to clients regarding financial products and account management.
- Resolved billing inquiries, processed transactions, and addressed account discrepancies.
- Delivered exceptional customer service while maintaining compliance with company policies.
BDC Service Representative
Mercedes-Benz of Fairfield
Fairfield, CT
11.2014 - 03.2020
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Investigated and resolved service-related inquiries and complaints.
- Processed payments, scheduled appointments, and updated account information.
Education
Associate of Arts - Criminal Justice
Housatonic Community College
Bridgeport, CT05-2025
Skills
- Case Management & Investigative Research
- Conflict Resolution & Negotiation
- Data Analysis & Report Management
- Financial Compliance & Risk Mitigation
- Customer Service & Client Relations
- Legal Documentation & Administrative Support
- Critical Thinking & Problem-Solving
- Strong Written & Verbal Communication
Timeline
Member Engagement Coordinator
Signify Health
10.2024 - Current
Bankruptcy Specialist, Loss Mitigation
Hyundai Capital America
09.2022 - Current
Collections Specialist
Hyundai Capital America
08.2021 - 09.2022
Consumer Care Analyst
BB&T/Truist Bank
05.2021 - 08.2021
BDC Service Representative
Mercedes-Benz of Fairfield
11.2014 - 03.2020
Associate of Arts - Criminal Justice
Housatonic Community College
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