Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Jones-Placer

Winter Springs,FL

Summary

Detailed oriented, dependable, versatile professional with valuable and diverse experience in the areas of collections, account payable, account receivable, negotiation, data entry, customer service and computer skills. Organized, meticulous and methodical; particularly adept in meeting deadlines/goals. Demonstrated ability to learn proprietary software applications.

Overview

14
14
years of professional experience

Work History

Logistic Shipping Coordinator

Fedex Supply Chain
Lake Mary, FL
01.2002 - 03.2004
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing, shipping problems and set priorities.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Generated end-of-day reports covering shipments, productivity and financial totals.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.

Collector III

Metris Companies
Orlando, FL
01.2000 - 12.2002
    • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
    • Persistently reached out to customers with extremely past due accounts (180 - 220 days past due) to recover lost revenue, discuss payment schedules and options.
    • Negotiated with account holders to devise repayment plans and minimize collections receivables.
    • Used skip tracing and other techniques to locate debtors.
    • Member in "Swat Team" (Top ten collectors)
    • Used scripted conversation prompts to convey current account information and obtain payments

Account Receivables Specialist

United Parcel Service, UPS
San Juan, Puerto Rico
01.1998 - 12.2000
    • Managed and responded to correspondence and inquiries from customers and vendors.
    • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
    • Reviewed account data and activity to devise financial estimation reports and adjustments.
    • Accountable for Collection Activities such as follow up, inquiries, negotiating with past due accounts.
    • Reviewed accounts on monthly basis to assess aging and pursue collection of funds
    • Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking.

Tax Department Clerk

United Parcel Service, UPS
San Juan , Puerto Rico
01.1994 - 01.1998
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Responsible to maintain cross department communication to uphold steady flow of relevant and accurate information.
  • Evaluated Content of packages by analyzing shipment order slips via computer to assess proper taxation and to ascertain security procedures were held.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.

Administrative Assistant to the Director

Caribbean Restaurants (Burger King)
San Juan , Puerto Rico
01.1992 - 12.1993
  • Provides administrative support to Director by answering phones, maintaining files, track schedules, appointments and other administrative duties as requested.
  • Responsible for purchases, supply and inventory of office.
  • Track all information regarding status of supply level for all 60 + restaurants in Puerto Rico and for corporate office.
  • Responsible of purchases of local products (lettuce, tomatoes, onion, etc.) for all 60+ restaurants in Puerto Rico.
  • Processed restaurant purchase order for supplies.

Education

Accounting Program - Accounting

Instituto De Educacion Universal
San Juan, PR
05.1992

Skills

  • Vast experience in Customer Service
  • Schedule Planning
  • Self learner
  • Dispatch Coordination
  • Materials Requisition
  • FDR Banking Software
  • Magellan Collection Software
  • Microsoft Access
  • Microsoft Office Suite
  • Strong inter-personal skills

Languages

Spanish
Native or Bilingual

Timeline

Logistic Shipping Coordinator

Fedex Supply Chain
01.2002 - 03.2004

Collector III

Metris Companies
01.2000 - 12.2002

Account Receivables Specialist

United Parcel Service, UPS
01.1998 - 12.2000

Tax Department Clerk

United Parcel Service, UPS
01.1994 - 01.1998

Administrative Assistant to the Director

Caribbean Restaurants (Burger King)
01.1992 - 12.1993

Accounting Program - Accounting

Instituto De Educacion Universal

Similar Profiles

CREATE PROFILE
Vanessa Jones-Placer