Vanessa Jordan
Quantico,VA
Summary
Compassionate about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
MED TECH SIC
THE LANDINGS OF SWANSBORO
Swansboro, NC
03.2021 - 10.2023
- Developed and implemented operational plans to ensure efficient workflow of daily tasks.
- Resolved customer complaints and inquiries promptly and professionally.
- Coached staff members to develop long-term career goals.
- Administered oral medications to patients in accordance with doctor's orders.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Maintained accurate medication records for each patient.
- Observed patients for adverse reactions to medications or treatments.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
- Verified the identity of the patient receiving medication prior to administration.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Instructed patients on proper self-administration of medications when applicable.
- Ordered drug supplies from pharmacy as needed for patient care needs.
- Ensured that all controlled substances are appropriately secured at all times according to state regulations.
- Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
- Evaluated patient responses to medications administered and reported any changes or unusual occurrences immediately to supervising nurse or physician.
- Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team.
- Attended continuing education classes related to medication administration topics.
PCA
THE LANDINGS OF SWANSBORO
Swansboro, NC
03.2021 - 10.2023
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Assisted patients with recreational activities such as reading books or playing board games.
- Answered questions from family members regarding patient's condition or care plan.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Responded to bell or light signal calls to assist patients with needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
Lead Supervisor
The landings of Swansboro
Swansboro, NC
03.2021 - 10.2023
- Training new team members on company policies and procedures
- Monitoring quality of work to ensure that it meets company standards
- Working with human resources to hire, train, and discipline employees
- Communicating with different types of agencies to ensure our residents goals were met.
- Developed and implemented operational plans to ensure efficient workflow of daily tasks.
- Created and maintained employee schedules, ensuring adequate staffing levels in all departments.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Provided guidance to junior staff members regarding best practices for productivity improvement.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Served as a liaison between management and frontline workers during times of conflict resolution.
- Coordinated recruitment activities including interviewing and onboarding new employees.
- Supervised, trained and guided team by coaching on daily activities.
- Communicated daily schedule and delegated work to employees.
- Complied with company policies, objectives and communication goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Caregiver
The cottages of Swansboro
Swansboro, NC
10.2020 - 02.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Built strong and trusting rapport with clients and loved ones.
- Recorded client status progress and challenges in logbooks and reports.
Intellectual Disability Professional
IntelliChoice Home Care
Wilmington, NC
06.2020 - 11.2022
- Provided direct support to individuals with intellectual disabilities in daily activities and tasks.
- Facilitated communication between families, guardians and other professionals.
- Monitored client progress and documented changes in behavior or functioning.
- Organized recreational activities to promote social skills development.
- Instructed clients in basic living skills such as meal preparation, budgeting and housekeeping.
- Maintained records of services provided, documenting progress towards goals.
- Assisted individuals with medical appointments and other community outings.
- Coached clients on job readiness skills such as interviewing techniques and resume writing.
- Provided crisis intervention when needed by utilizing de-escalation techniques.
- Transported clients to various appointments using wheelchair accessible vehicles.
- Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
Private Caregiver
Private Duty
11.2019 - 09.2020
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Transported clients to doctor appointments, grocery stores, and other necessary destinations.
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
- Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
- Attended continuing education classes to stay current with best practices in the field of private caregiving.
- Accompanied clients on recreational activities such as walks or trips to the park.
Med Tech/Caregiver
Yuma Senior Living
Yuma, AZ
01.2016 - 08.2019
- Responsible for supervision of self-administered medication for Assisted Living residents in compliance with Federal and State regulations and employer guidelines as directed by the LPN/LVN and/or Assisted Living Director (ALD)
- Medication reconciliation, medication cart inventory and restocking
- Responsible for documentation of medications in medication administration record (MAR)
- Performed and recorded vital signs
- Advised ALD, physician and home health agencies (as applicable) of all changes to resident(s) condition
- Performed first dose medication increase or decrease monitoring
- In charge of receiving of pharmaceutical deliveries
- Blood sugar monitoring as the physician requested and administered the correct amount of insulin that the patient is requires
- Assisting with personal care: bathing and grooming, dressing, toileting, and exercise
- Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands
- General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine
- Mobility assistance: help with getting in and out of a wheelchair, car or shower
- Personal supervision: providing constant companionship and general supervision
- Transportation: driving to and from activities, running errands, and help getting in and out of wheelchair-accessible vehicle
- Emotional support: being a stable companion and supporter in all matters personal, health-related and emotional
- Care for the elderly: orienting or grounding someone with Alzheimer's disease or dementia, relaying information from a doctor to family members
- Back-up care (or respite) services: providing other caregivers a break
- Home organization: help with organizing, packing or cleaning for a trip, or general house care and cleaning
- Health monitoring: following a care plan and noticing any changes in the individual's health, recording and reporting any differences
- Routinely inspected, cleaned, and monitored equipment and supplies to ensure safety
- Answer patient call signals, signal lights, bells, or intercom systems to determine patient needs.
Med Aide
Emerald Springs Assisted Living
Yuma, AZ
06.2018 - 09.2018
- Attendant responsibilities enjoined with medication administration at a sixty-eight bed living facility
- Responsible for supervision of self-administered medication for Assisted Living residents in compliance with Federal and State regulations and employer guidelines as directed by the LPN/LVN and/or Assisted Living Director (ALD)
- Medication reconciliation, medication cart inventory and restocking
- Responsible for documentation of medications in medication administration record (MAR)
- Performed and recorded vital signs
- Advised ALD, physician and home health agencies (as applicable) of all changes to resident(s) condition
- Performed first dose medication increase or decrease monitoring
- In charge of receiving of pharmaceutical deliveries
- Blood sugar monitoring as the physician requested and administered the correct amount of insulin that the patient is requires.
Direct Support Professional
ABRIO Family Services & Supports
YUMA , AZ
06.2010 - 09.2012
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Tracked and reported clients' progress based on observations and conversations.
- Accompanied or transported clients to appointments, errands and social activities.
- Transported clients to doctor's appointments and errands.
Behavioral Technician
Arizona MENTOR
YUMA, AZ
02.2009 - 08.2011
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Transported clients to doctor's appointments and errands.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Used approved crisis intervention techniques in emergency situations.
- Provided one-on-one support to clients in order to improve social skills, communication, and problem solving.
Elderly Caregiver
MISSING PIECE HOME HEALTH
Yuma, AZ
03.2008 - 06.2010
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
- Transported clients to doctor appointments or other necessary outings.
- Administered medications according to physician instructions.
- Responded quickly in emergency situations in a calm manner.
- Provided emotional support during end-of-life transitions.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Respected the privacy, dignity and confidentiality of each client served.
- Supported clients in making decisions that were consistent with their values and wishes.
- Developed strong relationships with clients based on trust and respect.
- Laundered clothing and bedding to prevent infection.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Redirected clients with memory issues, providing safety guidance protection.
- Assisted clients with maintaining good personal hygiene.
Cook/ Server
Round Table Pizza
Yuma, AZ
06.2007 - 07.2010
- Customer service, taking orders from customers, serving beverages, prepping a salad bar for customers, prepping a customized pizza order, ensuring the customer had an enjoyable experience, maintaining a clean and friendly environment.
- Adhered to food safety standards when storing and preparing foods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Barista
Starbucks
CAMP LEJUENE, NC
10.2019 - 06.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Assisted with catering orders for corporate clients or private parties upon request.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Wrapped, labeled and dated food items for sale.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Stocked customer service stations with paper products or beverage preparation items.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
Education
Certification Medication Administration - Medication Aide
Coastal Carolina Community College
Jacksonville, NC06.2021
NURSING ASSISTANT - Nursing Assistance
AMTI-SCR
Mesa, AZ12.2018
DIPLOMA - General Studies
Yuma High School
Yuma, AZ05.2007
Skills
- CPR
- Medical Records
- Medical Terminology
- Receptionist
- CNA
- Customer Service Skills
- Microsoft Word
- Alzheimer's Care
- Caregiving
- Commercial Cleaning
- Dementia Care
- Meal Preparation
- Medication Administration
- Patient Care
- Senior Care
- Memory Care
- Custodial Experience
- Infection Control Training
- Nursing
- Residential Cleaning
- Communications
- Laundry
- Dependable and Responsible
- Calm Under Pressure
- Team Management
- Supervision and Leadership
- Vital Signs Experience
- Time management
- Documentation review
- English
- Home Care
- Hospice Care
- Spanish
- Schedule Development
- Staff Management
- Inventory Control
- Goal-Oriented
- Policy Enforcement
- Staff Discipline
- Training and Mentoring
- Leadership
- Medication Management
- Medication Dispensing
- ADL Support
- Privacy and Confidentiality
- Oxygen Initiation
- Glucose Testing
- Prescription Verification
- Administering Medications
- Drugs Inventory
- Documentation and Recordkeeping
- Monitoring for Side Effects
- Medication Schedule Adherence
- HIPAA Compliance Certification
- Attention to Detail
- Patient Observation
- Certified Medication Aide
- Team Coordination
- Wellbeing Assurance
- Problem-Solving
- Injections and Infusions
Certification
- Caregiver certification
- Driver's license
- CNA
- CPR Certification EXP DEC 27, 2025
- Certified Medication Aide
Languages
Spanish
Professional
English
Professional
About ME
- MEDICATION AIDE EXPERIENCE 15 PLUS YEARS
- CAREGIVER
- DIRECT SUPPORT PROFESSIONAL
- BEHAVIOR TECHNICIAN
References
References available upon request.
Timeline
MED TECH SIC
THE LANDINGS OF SWANSBORO
03.2021 - 10.2023
PCA
THE LANDINGS OF SWANSBORO
03.2021 - 10.2023
Lead Supervisor
The landings of Swansboro
03.2021 - 10.2023
Caregiver
The cottages of Swansboro
10.2020 - 02.2023
Intellectual Disability Professional
IntelliChoice Home Care
06.2020 - 11.2022
Private Caregiver
Private Duty
11.2019 - 09.2020
Barista
Starbucks
10.2019 - 06.2020
Med Aide
Emerald Springs Assisted Living
06.2018 - 09.2018
Med Tech/Caregiver
Yuma Senior Living
01.2016 - 08.2019
Direct Support Professional
ABRIO Family Services & Supports
06.2010 - 09.2012
Behavioral Technician
Arizona MENTOR
02.2009 - 08.2011
Elderly Caregiver
MISSING PIECE HOME HEALTH
03.2008 - 06.2010
Cook/ Server
Round Table Pizza
06.2007 - 07.2010
Certification Medication Administration - Medication Aide
Coastal Carolina Community College
NURSING ASSISTANT - Nursing Assistance
AMTI-SCR
DIPLOMA - General Studies
Yuma High School
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