Vanessa Joseph
Customer Relations Manager
Summary
A diverse skill set that can add value to this organization is possessed as an Executive Assistant Manager and Property Manager. Over 15 years of experience in supporting CEO and other leaders, planning and executing successful projects and events, and working with vendors and budgets are provided. Excellent organizational and communication skills are used to achieve the best results for each project.
Various administrative and client service tasks are performed as a Client Manager, supporting account executives and teams. High standards of service and customer satisfaction are maintained. Experience in providing information about products and services, and resolving any issues that clients may encounter with efficiency and accuracy are offered.
I am enthusiastic about the opportunity to contribute to your team's success.
Overview
26
26
years of professional experience
5
5
Certificates
Work History
Customer Relations Manager
Intellicam, LLC
05.2021 - Current
- Establishing and maintaining strong business relationships with clients
- Communicating with clients to understand their needs
- Collecting and reviewing data to study customer behavior
- Providing timely customer support
- Resolving customer complaints
- Developing and executing sales strategies
- Keeping customers updated on the latest products in order to increase sales
- Expanding the customer base by upselling and cross-selling
- Manage Office Supplies.
Executive Administrator / Property Manager
Saunders Investment Properties, LLC
04.2005 - 05.2021
- Support CEO with daily activities
- Prepare financial reports
- Perform clerical and all administrative tasks
- Receiving communication for CEO and determine level of importance
- Maintain personal and commercial properties records
- Organize project teams, assign responsibilities, and develop project schedules
- Oversee all facets of project operations and utilize resources to direct all operational needs
- Make inform decisions and ensure adherence to budget and time
- Acquire building permits and coordinate contractors for building renovation
- Maintain personal and financial files in compliance with legal requirements
- Check for quality assurance
- Develop and implement office policy and procedures
- Design business plans for assigned properties that suit customers’ needs
- Maintain a positive, productive relationship with tenants
- Negotiate lease/contracts with contractors in a timely and reliable manner
- Oversee maintenance of common areas such as lobbies, stairwells, hallways, and recreational facilities
- Manage the physical inventory of all assets owned by the company
- Coordinate conference and board meetings
- Manage billing, account receivable/payable
- Prepare reports for accounting
- Bi-weekly payroll handling
- Coordinate plans for company gatherings
- Posting, interviewing, training, counselling new hires.
Director of housekeeping, •Restaurant Manager, •Front Office /Guest Service Manager
Hotels and Restaurant
06.1997 - 04.2005
- Overseeing the daily operations of the housekeeping staff, including hiring, training, scheduling, and evaluating performance
- Collaborating with other managers to develop department budgets and plans for growth or change within their organization
- Ensuring that staff members comply with safety regulations and adhere to high standards of cleanliness and customer satisfaction
- Monitoring the cleanliness of all guest rooms and public areas daily
- Taking inventory and ensuring there is a stock of adequate cleaning supplies
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Maintained and troubleshot hotel property management systems.
- Oversaw lobby operations and concierge services.
- Attended to customer needs, responding to questions, complaints and escalations.
Education
MBA -
Strayer University
Glen Allen, VirginiaBachelor of Science (B.S) - Hospitality Management
Johnson & Wales University
Charleston, South CarolinaAssociate Degree - Business Administration
Midlands Technical College
Skills
Executive Assistant SupportOffice ManagementExcellent verbal and written communication skillsRecordkeepingTime ManagementProject Management
Customer Relations
Team Building
Inter-department collaboration
Training and mentoring
Negotiation
Budgeting
Strategic planning
Business administration
Financial Management
Certification
Virginia Notary Public
Timeline
Customer Relations Manager
Intellicam, LLC
05.2021 - Current
Executive Administrator / Property Manager
Saunders Investment Properties, LLC
04.2005 - 05.2021
Director of housekeeping, •Restaurant Manager, •Front Office /Guest Service Manager
Hotels and Restaurant
06.1997 - 04.2005
MBA -
Strayer University
Bachelor of Science (B.S) - Hospitality Management
Johnson & Wales University
Associate Degree - Business Administration
Midlands Technical College