Vanessa Joseph
BSN, RN
NY
Summary
Dynamic Clinical Team Manager with a proven track record, skilled in regulatory compliance and staff training. Adept at fostering cross-department collaboration and enhancing patient advocacy, I drive quality improvement initiatives and lead performance evaluations to ensure exceptional care delivery. Bilingual and detail-oriented, excelling in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Clinical Team Manager
Premier Home Health Care
11.2024 - Current
- Oversaw daily operations of Delegated Care Management team, ensuring efficiency in remote and onsite settings.
- Developed and implemented health plan's mission, monitoring progress to align with organizational goals.
- Facilitated rollout of new policies and procedures, ensuring consistent adherence among staff.
- Conducted hiring and training of new employees to enhance team capabilities.
- Provided education to clinical and non-clinical staff, completing routine performance reviews for skill development.
- Addressed member escalation calls, resolving grievances and Department of Health inquiries.
- Performed audit reviews, educating staff on medical record documentation standards.
- Analyzed Key Performance Indicators to formulate effective Performance Improvement plans.
Patient Services Manager
Parker Jewish Institute-Senior Whole Health-NY
06.2023 - 11.2024
- Facilitated weekly staff meetings to enhance team communication and collaboration.
- Managed onboarding of new staff while providing ongoing training for existing personnel.
- Oversaw member escalation calls and grievance processes to ensure timely resolutions.
- Participated in Plan Safety Committee meetings to address high-risk member needs.
- Established strategic approaches to tackle outstanding tasks and improve efficiency.
- Maintained productivity analysis efforts to identify areas requiring improvement.
- Conducted audits and provided educational feedback via virtual presentations to staff.
- Collaborated with IS departments to resolve remote technical issues affecting staff.
Quality Improvement and Education Manager
Parker Jewish Home Care/Comprehensive Community Hospice Programs
06.2022 - 06.2023
- Provided training for new CHHA and Hospice staff to ensure operational readiness.
- Developed workflows for continuous training across all disciplines.
- Processed new patient referrals, guiding them through admission phases.
- Addressed and resolved patient, family, and staff concerns, prioritizing advocacy.
- Conducted staff performance evaluations and facilitated peer review processes.
- Facilitated QAPI initiatives including CMS reporting and satisfaction surveys.
- Collaborated with Information Systems to enhance clinical functionalities of EMR.
- Created productivity matrices and census tracking resources for improved oversight.
Patient Services Manager
Parker Jewish-Comprehensive Community Hospice
07.2019 - 06.2022
- Conducted chart and EMR audits to ensure quality patient care and compliance standards.
- Orientated new employees and developed workflows for effective training programs.
- Performed initial, routine, and prn patient care assessments in home and facility settings.
- Collaborated with community partners, SNFs, ALFs, hospitals, and clinicians to enhance service delivery.
- Delivered ongoing education and performance evaluations to support interdisciplinary team leadership.
- Reviewed and processed reconciliation of Physician Orders and Certification of Terminal Illness documents.
- Provided on-call coverage through telehealth triage, physical crisis interventions, and pronouncement visits.
- Managed referral processing for new patients during the admission phase.
Community Health & Wellness Education Nurse
Age Well New York
12.2017 - 07.2019
- Executed Care Management roles and responsibilities effectively.
- Developed and presented clinical in-services for senior community organizations.
- Conducted Care Management and quality measure audits to ensure optimal outcomes.
- Administered blood pressure screenings and health education for chronic and acute conditions.
- Provided Telehealth Care Management and support for caseload of AWNY Members.
- Facilitated new hire orientation and annual training with Staff Development Manager.
- Created Standard Operating Procedures for diverse Care Management positions.
- Collaborated with Business Development team to strengthen community provider relationships.
RN Nursing Supervisor
Highland Care Center
11.2016 - 11.2017
- Conducted patient assessments and PRI reviews, collaborating with physicians for effective interventions.
- Administered medications, including intravenous therapy and wound care, ensuring patient safety.
- Supervised care provided by LPNs and nurse aides, delegating tasks and enforcing compliance.
- Maintained communication with patients, medical staff, and families to facilitate care continuity.
- Executed admissions, transfers, and comprehensive discharge teaching for patients and families.
- Documented and updated care plans based on individual patient needs and goals.
- Educated staff through in-service training on ADL documentation and facility policies.
- Collaborated with interdisciplinary teams to develop personalized care strategies.
Education
Bachelor of Science Degree - Nursing
Western Governor's University
Salt Lake City, UT02.2022
Associate of Science Degree - Nursing
Saint Paul's School of Nursing
Queens, NY12.2014
Bachelor of Arts Degree - Political Science
State University of New York at Stony Brook
Long Island, NY05.2000
Skills
- Microsoft Office Suite
- Electronic medical records
- Remote management and collaboration
- Patient advocacy and care management
- Quality assurance and compliance
- Effective communication skills
- Teamwork and leadership
- Data analysis and reporting
- Problem solving and critical thinking
- Flexibility and adaptability
Timeline
Clinical Team Manager
Premier Home Health Care
11.2024 - Current
Patient Services Manager
Parker Jewish Institute-Senior Whole Health-NY
06.2023 - 11.2024
Quality Improvement and Education Manager
Parker Jewish Home Care/Comprehensive Community Hospice Programs
06.2022 - 06.2023
Patient Services Manager
Parker Jewish-Comprehensive Community Hospice
07.2019 - 06.2022
Community Health & Wellness Education Nurse
Age Well New York
12.2017 - 07.2019
RN Nursing Supervisor
Highland Care Center
11.2016 - 11.2017
Bachelor of Science Degree - Nursing
Western Governor's University
Associate of Science Degree - Nursing
Saint Paul's School of Nursing
Bachelor of Arts Degree - Political Science
State University of New York at Stony Brook