Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Keels

Agency Director vkeelsm@aol.com
Manning,S.C.

Summary

Exceptional attention to detail; review and update policy ^ Adept at developing strong, long-term relationships with patients and vendors ^ Talented and dedicated employee awarded by superiors with positions of increasing responsibility ^ Previous supervisory experience Directs the operations of the agency and ensures that all home care support services are delivered in a safe, efficient and effective manner, in accordance with established quality standards, and applicable state and federal regulations. Also participates in the agency's business development efforts to expand its client base and promote revenue growth. Experience in home health care and/or home and community based services in a large, multi-site organization is preferred. Seasoned Agency Director with excellent business sense and understanding of franchise management processes. History of exceeding sales, service and profitability goals on a consistent basis in 2018 & 2019. Attentive and highly focused Agency Director achieving $1,908,000 in 2019. Goal-oriented and strategic business manager well-versed in Home Care industry practices and strategies for success. Professional and hardworking individual. Visionary individual with more than 28 years working as Managing Director for Medical Service of America organization. Ready to tackle new challenges and build success with exciting organization. Enthusiastic Director eager to contribute to team success. Motivated to learn, grow and excel. Accomplished Agency Director experienced in running successful operations. Knowledgeable about recruiting and training employees, developing business plans and administering finances.

Overview

29
29
years of professional experience

Work History

Agency Director

Addus HealthCare, Inc
10.1995 - Current
  • Provide direction, leadership and oversight to all administrative and field employees
  • Direct recruitment and retention of staff and promote Addus as employer of choice
  • Promote positive image in community as leading home care provider
  • Manage Branch’s performance against budgeted revenue, as well as expense and profitability targets
  • Directly responsible for supervision and management of 7 Admin Staff and 1 Branch Managers in their respective branches’ operations
  • Manage positive working relationships with 150 Home Care Aide employees
  • This position directs operations of agency and ensures that all home care support services are delivered in safe, efficient and effective manner, in accordance with established quality standards, applicable state and federal Regulations
  • P&L experience and the ability to develop and manage an agency budge
  • Strong communication, team building and interpersonal skills
  • Manage Contracts with DHEC Regulation Standards for Licensing with Providers
  • Train and Support new Agency Directors in other branches and states
  • Assist with Quality and Compliance as requested

Regional Administrator

Medical Service of America
10.1995 - 11.2013
  • Directly responsible for supervision and management of Branch Directors in their respective branches’ operations
  • Participate in development and implementation of region's objectives, strategies and initiatives for client census/revenue growth and business development
  • Oversee Lower State recruitment, orientation and staff education programs
  • Facilitate development and implementation of appropriate changes/enhancements to improve their effectiveness
  • Ensure compliance with contract specifications, company policies and state and federal regulations
  • Oversee conduct of contractor audits and implementation of any required plans of correction.

Education

Phlob., Associate, Certification in Nursing -

Central Carolina, Sumter

Associate - Computer Programming

Allen University

Skills

  • Team Leadership
  • Training Management
  • Customer Service Management
  • Problem Anticipation and Resolution
  • Budget Control
  • Focus and Follow-Through
  • Employee Motivation

Timeline

Agency Director

Addus HealthCare, Inc
10.1995 - Current

Regional Administrator

Medical Service of America
10.1995 - 11.2013

Phlob., Associate, Certification in Nursing -

Central Carolina, Sumter

Associate - Computer Programming

Allen University
Vanessa KeelsAgency Director vkeelsm@aol.com