Vanessa Keenan
Financial Counselor
Portland,OR
Summary
Through knowledge of accounting and financial reporting policies in a hospital or clinic environment. Proficient computer skills including MS Office applications. Experience with system analysis, requirements, design, configuration, and process/quality improvement. Detailed oriented and well organized. Effective communication skills, both oral and written. Able to be self motivated and work independently and in conjunction with others. Experience/Training: 25+ experience in hospital and business office experience Epic Certified,NextGen,AMD,Laser Arc,NICE Affordable Care Act Adviser (certified)ice settings. Interim lead Financial counselor
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
Patient Coordinator
Lifestance Health
05.2019 - 07.2023
- Verify & update patient demographic, insurance, payment information
- Set up payment plans and manage pay offs and negotiate settlements
- Reviewing/analyzing over 1500 weekly patient statements totaling $100,000+ for accuracy
- Customer Service inbound/outbound calls
- Corresponding with patient’s via the patient portal, billing issues, insurance payments, payment plans, request invoices, itemized statements
- Communicating with various departments, insurance collections, providers,front office staff
Providence Health Systems
09.1997 - 02.2017
- Medicare Billing/Follow up
- HB billing (hospital billing UB92), PB billing (physician billing HCFA 1500), ICD9 & ICD10 codes, HCPC codes, Modifiers, maintain billing work que, healthcare accounts receivable
- Insurance Collector
- Verifies insurance processing of medical bills, knowledge of standard insurance policies and government regulations
- Understand insurance coding/billing, claims processing and appeals, reimbursement review, assist patients with resolving copays/deductibles, monthly charity review
- Financial Counselor
- Assist patients with enrollment in Affordable Healthcare and other outreach programs
- Work directly with patients to resolve outstanding balances
- Post payments or refund payments for patients
- Review billing patient billing for correctness
- Responsible for collecting a minimum of $1M in sponsorship dollars and $45K in patient dollars per month
- Analyzed stalled work ques, resulting in 75% reduction.
Education
Associate of Science - Cosmetology
Mt Hood Community College
Portland, Oregon 09.1989 - 06.1992
Skills
Insurance practices
Healthcare operations
Interdepartmental collaboration
Verbal and written communication
Decision making
Proficient in Epic,NextGen,HBO
Claims Processing
Patient education
Timeline
Patient Coordinator
Lifestance Health
05.2019 - 07.2023
Providence Health Systems
09.1997 - 02.2017
Associate of Science - Cosmetology
Mt Hood Community College
09.1989 - 06.1992