Vanessa Kehler

Responsible for the operational aspects of the CTL's website, including content updates, technical troubleshooting, and ensuring the website functions correctly and is up-to-date.

The core tasks involve website maintenance, such as managing content, responding to user issues, monitoring performance, and potentially assisting with web development and SEO to improve the user experience and achieve CTL's departmental goals.

• Bill and track revenue, expenses, and general accounting
• Design, development, and distribution of biannual workshop catalogue
• Design, development, and maintenance of departmental website
• Timekeeping and personnel documentation of departmental professional and student staff
• Office management and customer service
• Administrative assistance to professional staff; including call screening, correspondence, and travel
• Maintain filing system for office records, including confidential personnel records
• Schedule, organize and implement registration of training workshops
• Supervise student workers, including hiring, scheduling, training, evaluating, and correcting actions
• Establish and maintain effective working relationships with Controller, Procurement, Bursar, Financial & Cost Analysis, Human Resources, and other agencies on and off campus
• Organize and compile statistical and budget reports for administrative purposes
• Purchase all supplies for department and trainings
• Update and maintain office computer systems and programs, and all other office equipment
• Support and implementation of departmental mission

• Review, negotiate and coordinate health plan contracts for students
• Establish and maintain effective working relationships with medical, mental health, and administrative staff at Hampshire College and UMass University Health Services, and other agencies
• Coordinate with medical, mental health, and administrative staff to acquire proper documentation for medical, legal, academic, and insurance purposes
• Maintain all filing systems, staff scheduling, and correspondence
• Explain clinic policies and procedures to students, parents, faculty, etc.
• Manage office bookkeeping and budget costs
• Understand the cultures and concerns of students
• Administer process of payments and reimbursements for clinic
• Provide administrative assistance to all clinic professional staff; including patient/daily scheduling, call screening, correspondence, travel, etc.
• Provide and maintain pharmacy procedures
• Supervise office assistants
• Update and maintain office website
• Select and manage office computer systems and programs
• Order clinic supplies using Hampshire College and UMass purchasing systems
• Coordinate with students, parents/guardians, other agencies to obtain proper documentation to meet state requirements for active students