Vanessa Kelso
Watertown,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
MSA
DHA
05.2023 - Current
- expert in power point excel
- expert in MHS Genesis
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Property Manager
United Group Of Companies
01.2023 - 04.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Shift Manager
AAFES
07.2022 - 11.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Trained back-up associates and led crew members in managing operations of storefront.
Professional Photographer
Self-employeed
08.2014 - Current
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Photographed high-quality images for various print and digital projects.
- Performed advanced computer processing of images for assignments.
- Enhanced business operations by utilizing successful marketing and outreach strategies to bring in clients, close sales and increase revenue.
- Archived photographs on computers and servers.
- Tracked inventory for photo products and equipment.
- Completed complex photo shoots at indoor and outdoor venues.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Office Specialist
Michaels Craft Store
01.2013 - 01.2015
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and routed business correspondence to correct departments and staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Completed accurate and efficient AP/AR actions and resolved discrepancies to maintain compliant accounts.
Florist
Flowers On Base
01.2010 - 02.2011
- Prepared potted plants and bouquets based on customer requirements.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Researched latest design trends, colors and vendor products for use in new pieces.
Education
Medical Office Assistance
Ashworth College
Norcross, GA01.2016
Physical Trainer
NASM
Floral Design
Ashworth College
Norcross, GA2015
High School Diploma -
Dexter Regional High School
Dexter, ME06.2006
Coaching Certificate
University of Maine
Orono, ME2006
Skills
- Expert in power point excel
- Expert in MHS Genesis
- Knowledge of Exceptional Family Member Program (EFMP)
- Financial Statements
- Cost Management
- Corporate Law
- Sales Activities
- Supply Ordering
- Microsoft Office
- Cash Handling
- Administration and Reporting
- Performance Tracking and Evaluations
- Delegating Work
- Employee Coaching and Motivation
- Payment Processing
- Customer Service
- Accounting Techniques
- Financial Forecasting
- Opening and Closing Procedures
- Business Management Principles
- Data Protection
- Job Assignments
- Strategic Planning
- Staff Training and Onboarding
Certification
CPR
Timeline
MSA
DHA
05.2023 - Current
Property Manager
United Group Of Companies
01.2023 - 04.2023
Shift Manager
AAFES
07.2022 - 11.2022
Professional Photographer
Self-employeed
08.2014 - Current
Office Specialist
Michaels Craft Store
01.2013 - 01.2015
Florist
Flowers On Base
01.2010 - 02.2011
Medical Office Assistance
Ashworth College
Physical Trainer
NASM
Floral Design
Ashworth College
High School Diploma -
Dexter Regional High School
Coaching Certificate
University of Maine
Similar Profiles
Eureka TerryEureka Terry
Licensed Practical Nurse at DHALicensed Practical Nurse at DHA
Rebecca Holm, BSN RNRebecca Holm, BSN RN
Pediatric Clinic, RN, GS 11-4 at DHAPediatric Clinic, RN, GS 11-4 at DHA
Caroline JennetteCaroline Jennette
Executive Assistant at DHAExecutive Assistant at DHA