Vanessa King
Maple Heights,OH
Summary
Proven problem-solver and customer service expert, honed skills at Provide-A-Ride and Nestles, enhancing loyalty and security. Excelled in high-stress situations, demonstrating exceptional multitasking and conflict resolution abilities. Achieved high customer satisfaction ratings, showcasing reliability and a positive, professional attitude. Skilled in call center operations and multi-line telephone systems.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Provide-A-Ride
11.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Schedule transportation for members to Medical Appointments
- Transfer to appropriate departments when needed when needed
- Help assist with training newly hired employees
Security Receptionist
Nestles
06.2021 - 11.2022
- Answer in coming calls and transfer to the appropriate departments and take messages
- Monitor cameras and security systems and alert managers
- Safeguarded confidential information with adherence to data privacy regulations during visitor registration processes.
- Provided exceptional customer service, addressing inquiries and directing visitors to appropriate departments or personnel.
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
Receptionist/Hairdresser Assistant
Dee's Salon
11.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct stylist
- Assisted hair stylist whenever needed
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
Customer Service Associate Cashier
Home Depot
06.2016 - 07.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Service Desk Associate responsible for service, returns and order management
- Help customers with applying for credit cards
Bus/Rapid Train Driver
Cleveland Regional Transit Authority
04.1995 - 09.2012
- Handled emergency situations calmly and effectively while prioritizing passenger safety above all else.
- Consistently met company performance targets for punctuality, safety, and customer satisfaction ratings.
- Collaborated with maintenance teams to address mechanical issues, minimizing downtime and disruptions to service.
- Communicated effectively with dispatchers and other team members, supporting seamless coordination of rail traffic across the network.
- Operated trains according to established guidelines while adjusting speed based on weather conditions or other external factors that could impact safety.
- Assisted in the training of new train drivers, sharing expertise on best practices for safe, efficient operation.
Education
No Degree - Real Estate
Hondros College of Real Estate
Independence, OH03-2018
GED -
Glenville High School
Cleveland, OH06-1994
Skills
- Call center experience
- Multi-line phone talent
- Complaint resolution
- Assertiveness
- Positive and professional
- Call center procedures
- High-energy attitude
- Multi-line telephone operations
- Conflict Resolution
- Problem-solving skills
- Multitasking
- Reliability
Timeline
Customer Service Representative
Provide-A-Ride
11.2022 - 01.2025
Security Receptionist
Nestles
06.2021 - 11.2022
Receptionist/Hairdresser Assistant
Dee's Salon
11.2018 - 09.2019
Customer Service Associate Cashier
Home Depot
06.2016 - 07.2017
Bus/Rapid Train Driver
Cleveland Regional Transit Authority
04.1995 - 09.2012
No Degree - Real Estate
Hondros College of Real Estate
GED -
Glenville High School
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