Vanessa Kinney

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and companies alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Catered to a high volume of calls while maintaining patients records.

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
• Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

• Managed and organized medical records in both physical filing room and electronic database.
• Demonstrated proficiency in using online patient electronic medical system to retrieve and analyze patient's medical records and imaging.
• Contributed to optimizing clinical operations.
• Managed supply orders while adhering to budget guidelines
• Processed medical records requests in compliance with HIPAA guidelines.
• Oversaw electronic patient information system and facilitated training for incoming team members.
• Managed approximately 45 calls from physicians and attorneys that came into department diligently and successfully.

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