Vanessa Lade
Fort Pierce,US
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Florida Department Of Corrections
05.2023 - 10.2023
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Warehouse Production Worker
Amazon
10.2022 - 05.2023
- Increased warehouse efficiency by optimizing storage organization and implementing effective inventory management.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.
- Improved team performance through cross-training in multiple warehouse functions for greater flexibility and versatility.
- Expedited order fulfillment by efficiently operating various types of material handling equipment including forklifts, pallet jacks, and hand trucks.
Correctional Officer
Okeechobee Correctional Institution
06.2022 - 09.2022
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Customer Service Representative
Mass Markets
01.2021 - 07.2021
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Customer Service Cashier
Walmart
02.2020 - 09.2020
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Cashier
Checkers & Rally's Drive-In Restaurants
07.2018 - 01.2019
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
Education
High School Diploma -
Fort Pierce Westwood High School
05.2020
Skills
- Observation
- De-Escalation Techniques
- Criminal Justice
- Relationship Building and Management
- Data Collection
- Paperwork Processing
- Call Management
- Customer Relationship Management (CRM)
- Payment Processing
- Building Rapport
Timeline
Correctional Officer
Florida Department Of Corrections
05.2023 - 10.2023
Warehouse Production Worker
Amazon
10.2022 - 05.2023
Correctional Officer
Okeechobee Correctional Institution
06.2022 - 09.2022
Customer Service Representative
Mass Markets
01.2021 - 07.2021
Customer Service Cashier
Walmart
02.2020 - 09.2020
Cashier
Checkers & Rally's Drive-In Restaurants
07.2018 - 01.2019
High School Diploma -
Fort Pierce Westwood High School
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