VANESSA LANGREY
Brooklyn,NY
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Office For People With Developmental Disabilities
03.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Administered medication under supervision, ensuring adherence to healthcare plans.
Intake Specialist
BRC
06.2023 - 03.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Developed and implemented programs to engage and empower underserved populations.
Temp. Public Health Advisor (DOHMH)
TalentHub, INC
05.2022 - 06.2023
- Conduct home visits and Virtual visits to eligible mothers, provide instruction and health education on maternal and infant health issues, including breastfeeding, conduct home environmental assessments and connect families to community resources to address identified needs
- Work on a multi-disciplinary team to support referral follow up for program clients that are visited by the Newborn Home Visiting Program and other partners
- Conduct telephone follow ups with program clients to provide follow up health education on maternal and infant health education, including breastfeeding, safe sleep, early childhood development and chronic illness
- Promoted available resources and connected individuals with services.
City Carrier Assistant
United States Post Office
01.2019 - 06.2022
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
- Operated vehicles and equipment to transport packages and mail pieces.
- Assisted in training new City Carrier Assistants, sharing best practices for efficient mail delivery operations.
Education
High School Diploma -
John Jay High School
Skills
- Basic Microsoft proficiency
- Vitals Monitoring and Documentation
- Compassionate communication
- Certified in CPR/AED
- Medication Administration
- Client Assistance Referrals
- Client Support
- Direct Patient Care
- Intake Assessment
- Mental Health Crisis Response
- EMR / EHR
- Adaptive equipment use
Candidatesummary
Dedicated and focused individual with background in public health and customer service. Willing to align both within a stable and viable organization. Excellent at consistent collaboration with all levels of staff. Open communication with management teams, ensuring smooth workflow. Skilled at compliance with employer mandates. Strong at effective multi-tasking in high-volume, fast-paced environments. Able to provide de-escalation techniques to any needed situation while making effective decisions.
Certification
- Mental Health First Aid USA certification – National Council for Behavioral Health.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- NY Driver's License
- Certified Approved Medication Administer Personnel (AMAP)
- CPR/AED Certification
Timeline
Direct Support Professional
Office For People With Developmental Disabilities
03.2024 - Current
Intake Specialist
BRC
06.2023 - 03.2024
Temp. Public Health Advisor (DOHMH)
TalentHub, INC
05.2022 - 06.2023
City Carrier Assistant
United States Post Office
01.2019 - 06.2022
- Mental Health First Aid USA certification – National Council for Behavioral Health.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- NY Driver's License
- Certified Approved Medication Administer Personnel (AMAP)
- CPR/AED Certification
High School Diploma -
John Jay High School
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