Vanessa Lappart
Thornton,CO
Summary
Dependable, hardworking, and physically fit individual willing to take on tasks with minimum supervision. Seeking a position in the customer service industry where I can utilize my skills and strengths to meet company goals.
Overview
2
2
years of professional experience
Work History
CMG Staffing
Forney Industries
- Pulled orders
- Entered orders into computer
- Packing and shipping
AMASS Staffing
Republic Services
- Driver’s helper
- Run back of truck
- Emptied residential and commercial trash containers into the truck
Volt Staffing
MicroStar Logistics
- Accurately counted kegs
- Scrape stickers off kegs and replaced keg tap
- Maintained accurate count of inventory
Take Out Tree Service
Administrative Specialist
- Deposited money daily or weekly
- Provided receipts and invoices to the customers
- Maintained inventory of all equipment being checkout on daily job sites
- Rented equipment as needed for the jobsite
- Called to confirmed upcoming jobsites
- Kept track of employee time sheets
- Responsible with receiving payments once the job site was complete
LKQ
Sales
- Sold after market and salvage auto body parts
- Entered data entry on parts sold, shipped out to businesses
- Responsible for receiving payments
Auto Zone
Commercial Sales
- Delivered parts to commercial businesses
- Pulled parts and restocked product in the store
- Provided invoices and accepted payment from customers upon delivery
- Operated a POS for all cash and credit sale
AAA Family Dental
Receptionist
- Scheduled appointment for patients
- Assisted patients with billing or scheduling questions
- Performed duties such as, using the printer to make copies, filing files, receiving payments for services rendered, and answered phones and transferred calls to appropriate personal
Shift Supervisor
Goodwill
09.2025 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on effective retail practices and customer service techniques.
- Implemented training programs to enhance employee performance and productivity.
- Resolved customer inquiries and issues promptly, improving overall satisfaction ratings.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Supervised ongoing daily production phases.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Generalist
Goodwill
01.2025 - Current
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Organized and maintained supplies to support Type operations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Trained new team members effectively, increasing overall team efficiency.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cashier
- Runner
- Helped in assisting production meets weekly goals
Material Handler
Goodwill
09.2024 - 2025
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Attached identifying tags to containers to mark with identifying shipping information.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Supported production line with timely material supply, keeping operations running without interruptions.
- Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
Donation Attendant
Goodwill
05.2024 - 2024
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Prepared shipments of items for transport to alternate locations.
- Assisted in loading and unloading of transport trucks.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
- Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.
- Conducted initial quality assessments on donated items to determine suitability for resale or recycling.
- Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
- Displayed excellent customer service when greeting customers and accepting donations.
- Provided support in other areas within the organization as required during busy periods or staff shortages.
Education
High School Diploma - undefined
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
Timeline
Shift Supervisor
Goodwill
09.2025 - Current
Generalist
Goodwill
01.2025 - Current
Material Handler
Goodwill
09.2024 - 2025
Donation Attendant
Goodwill
05.2024 - 2024
CMG Staffing
Forney Industries
AMASS Staffing
Republic Services
Volt Staffing
MicroStar Logistics
Take Out Tree Service
Administrative Specialist
LKQ
Sales
Auto Zone
Commercial Sales
AAA Family Dental
Receptionist