Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Vanessa Larson

Salt Lake City,UT

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Educator

Lululemon Athletica
Salt Lake City, UT
08.2021 - Current

Experienced Educator swiftly adapts to new situations, company cultures and work processes. Skillful in promoting current sales, processing transactions, and handling customer complaints. Strong proficiency in POS system operation paired with superior customer service and communication abilities.

Risk Analyst

Moreton & Company
Salt Lake City, UT
06.2011 - 03.2021

Developed, interpreted and helped optimize risk management policies. Assisted with strategizing new risk management approaches for specific areas of operations.

Helped keep operations in line with organizational missions and in compliance with regulations with continuous risk monitoring strategies.

Insurance Customer Service Representative

Sentry West Insurance Services
Salt Lake City, UT
03.2008 - 06.2011
  • Greeted customers and provided prompt, courteous service.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Processed new policy applications and updated existing policy documents.
  • Verified accuracy of customer data entered into the system.
  • Maintained accurate records of customer interactions and transactions.
  • Researched relevant policy information to answer customer questions.
  • Provided quotes on various types of insurance policies.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.

Reservation Specialist

Mountain Reservations
Park City, UT
03.2005 - 03.2008
  • Assisted customers with booking reservations for hotels, flights, and other travel services.
  • Provided cost estimates for various travel packages to meet customer needs.
  • Created detailed reports of all reservations made on a daily basis.
  • Performed data entry into reservation system and updated customer information as needed.
  • Responded promptly to customer inquiries via phone and email in a professional manner.
  • Researched and resolved customer complaints related to bookings and cancellations.
  • Collaborated with vendors to ensure the best rates were available for customers.
  • Generated invoices for completed reservations and sent them to customers electronically or by mail.

Retail Store Manager

Shapiro Developmental Center
Murray, UT
03.2000 - 01.2005
  • Developed and maintained store policies and procedures.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Worked closely with vendors to negotiate contracts for goods or services.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Ensured all safety protocols were followed at all times by staff members.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Supervised cash drawer balances and deposits of store receipts.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.

Education

University of Utah
Salt Lake City, UT

Skills

  • Customer Service
  • Sales Goal Achievement
  • Conflict Resolution
  • Problem-Solving
  • Time Management
  • POS System Operation
  • Positive and Professional
  • Sales Goal Achievement
  • Money Handling
  • Positive and Professional
  • Product Recommendation
  • Customer Engagement
  • Trend Awareness
  • Answering inbound phone calls
  • Data collection and analysis
  • Writing Schedules
  • Employee Performance

Affiliations

  • Coached multiple seasons for local Girls On The Run

Certification

  • Utah Insurance Producers License

References

References available upon request.

Timeline

Educator

Lululemon Athletica
08.2021 - Current

Risk Analyst

Moreton & Company
06.2011 - 03.2021

Insurance Customer Service Representative

Sentry West Insurance Services
03.2008 - 06.2011

Reservation Specialist

Mountain Reservations
03.2005 - 03.2008

Retail Store Manager

Shapiro Developmental Center
03.2000 - 01.2005

University of Utah
Vanessa Larson