Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Additionalinformation
Certification
Timeline
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Vanessa L. Carey

St. Cloud,FL

Summary

With a proven track record at Kissimmee Police Department, I excel in stress tolerance and community policing, showcasing exceptional problem-solving abilities and interpersonal skills. Achievements include enhancing public safety through innovative patrol techniques and fostering community trust, underpinned by adept firearms handling and customer service excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Police Patrol Officer

Kissimmee Police Department
Kissimmee, Florida
06.2024 - Current
  • Performed traffic stops to investigate suspicious activity and enforce motor vehicle laws.
  • Patrolled assigned areas on foot or in a vehicle to identify and respond to criminal activity.
  • Investigated crimes, collected evidence, conducted interviews, wrote reports and made arrests as necessary.
  • Responded quickly and appropriately to emergency situations such as domestic disturbances, robberies, assaults.
  • Attended court proceedings related to cases involving individuals arrested under their jurisdiction.
  • Searched for missing persons using various methods such as interviewing family members or searching databases.
  • Participated in continuous training sessions to stay updated on law enforcement best practices.
  • Conducted regular patrols in designated areas to deter and detect signs of criminal activity.

Call Center Agent

Arrow Work Force
Orlando, Florida
09.2020 - 12.2020
  • Placed or answered phone calls, providing an excellent customer experience by applying good listening skills
  • Met daily, weekly, and monthly performance goals consistently for sales and revenue
  • Continuously met or exceeded daily service quality and performance scores
  • Completed the expected amount of calls per day by following scripts and maintaining good call control

Martial Arts Instructor / 50% Owner

Master Carey's Tiger Martial Arts
Saint Cloud, Florida
10.2014 - 11.2020
  • Created sense of community among members, guests, and team members in club
  • Consistently met goals for revenue and training to support company's financial success
  • Adjusted, maintained, and operated all fitness equipment and showed members how to get maximum benefit by using equipment correctly and safely
  • Watched individuals during class to identify and correct problems with their form
  • Demonstrated the proper and safe use of training equipment to minimize safety issues and help each person achieve the best results
  • Administered first aid to injured participants, including cleaning wounds, wrapping injuries, and calling in emergency personnel
  • Evaluated student performance to determine promotion in rank
  • Attended workshops to stay up-to-date on the latest techniques and trends

Hostess

Nona Blue
Orlando, FL
08.2014 - 12.2014
  • Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times
  • Reviewed and periodically updated seating chart to reflect open and occupied seating
  • Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
  • Escorted guests to tables, provided menus, and discussed daily specials
  • Seated guests, accounting for special requests and available seating
  • Maintained organized hostess station and restocked supplies
  • Maintained neat and well-groomed appearance and observed all uniform requirements
  • Answered incoming calls and provided information regarding hours of operation, location, and menu items

Barista

Shades of Green
Orlando, Florida
09.2013 - 05.2014
  • Made and served specialty coffee and tea beverages
  • Maintained clean and sanitized workstation and complied with health and safety guidelines
  • Prepared [Type] products in compliance with company recipes and guidelines, with special attention to customer requests
  • Cleaned and restocked work and dining areas, emptying trash, and sanitizing equipment and utensils

Cash Register Operator

Firehouse Subs
Saint Cloud, Florida
08.2013 - 10.2013
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Adhered to all cash handling policies and procedures
  • Assisted customers with locating items, answering questions and providing direction and service
  • Greeted all customers and provided prompt and friendly service
  • Maintained merchandise displays, including endcaps, floor displays, and aisles
  • Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates

Assistant Martial Arts Instructor

Academy of Martial Arts
Kissimmee, Florida
05.2012 - 05.2013
  • Taught philosophical instruction to students concerning martial arts theory and thought
  • Created safe and nurturing environment for students by following policies and procedures
  • Fostered discipline and respect within classroom
  • Trained children on kick punches, self-defense moves, and how to avoid physical confrontations
  • Evaluated student performance to determine promotion in rank
  • Improved relationships by maintaining open lines of communication with staff and parents
  • Taught students about the fundamental concepts of the subject while exploring advanced concepts with talented students
  • Achieved the objectives of each class by helping students learn the material and perform well on knowledge and skill assessments

Supervisor

Starbucks
Taunton, MA
01.2007 - 01.2013
  • Back of House Operations, Stock Ordering, Training Other Baristas, Barista Skills, Register, Daily Cleaning Responsibilities
  • Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals
  • Worked with quality control and compliance teams to achieve full compliance with regulations and SOPs
  • Troubleshoot issues with equipment and machinery during operations and preceding new production runs
  • Supervised hourly and temporary personnel, providing work direction and reviewing work processes
  • Coordinated work handoffs and schedules with other Shift Managers

Server

Tornados Restaurant
Taunton, United Kingdom
02.2006 - 11.2011
  • Transported food products, cleaned tables and counters, and stocked dining room supplies
  • Communicated customers' menu choices and special requests to kitchen staff to minimize errors
  • Uphold high sanitation and safety standards while delivering and serving food
  • Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
  • Fostered fun atmosphere and family-style work environment
  • Entered orders, delivered food and beverages, and processed payments
  • Picked up trash and removed spills promptly to keep dining area fresh and inviting
  • Greeted all guests with smile and friendly greeting
  • Took orders, made drinks, and cleaned tables after the guests' departures
  • Controlled the flow of food from the kitchen to the dining table
  • Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant

Bartender

Dellars Night Club
Taunton, United Kingdom
01.2008 - 09.2008
  • Recommended house specials to new clients to boost revenue
  • Spoke to customers and recommended specials to build rapport, retention, and customer loyalty

Barista

Olive Tree
Taunton, United Kingdom
01.2006 - 05.2007
  • Made and served specialty coffee and tea beverages
  • Maintained clean and sanitized workstation and complied with health and safety guidelines
  • Spoke to and interacted with new and regular customers
  • Sold coffee, tea blends, and brewing equipment, highlighting the differences between items and educating customers about brewing methods
  • Cleaned and restocked work and dining areas, emptying trash, and sanitizing equipment and utensils
  • Maintained cash resources by accurately processing payments and computing sales prices
  • Connected with customers and gave each person positive experience to promote long-term loyalty
  • Helped customers decide on menu items with knowledgeable suggestions

Clothing Sales Associate

New Look
Taunton, United Kingdom
01.2006 - 05.2007
  • Organized displays and replenished stock to maintain attractive clothing merchandise
  • Assisted with fitting room flow by monitoring product movements and offering additional sizes
  • Ran registers during busy periods to back up cashier staff and support smooth customer flow
  • Added tags, folded items, and hung products to process merchandise for sales floor replenishment
  • Checked hanging racks and shelving regularly to locate misplaced items
  • Approached customers in department to offer assistance with locating and selecting merchandise
  • Quickly connected with each customer to offer assistance and promote products
  • Located out-of-stock items for customers with other store locations or by directly contacting vendors
  • Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process

Education

MBA - Criminal Justice/Criminalistics

ECPI University
Virginia Beach, VA
01-2025

Criminal Justice - Forensic Psychology

Saint Leo University
01.2024

GED - Obtaining all pre-requisites for the Criminal Justice Field

Valencia Community College

Poinciana High School -

Skills

  • Self-defense techniques
  • Community policing
  • Stress tolerance
  • Patrol techniques
  • Organization and recordkeeping
  • Customer service excellence
  • Problem resolution
  • Data entry
  • Problem-solving
  • Time management abilities
  • Issue citations
  • Teamwork
  • Monitor safety
  • Task prioritization
  • Networking
  • Interpersonal skills
  • Communication skills
  • Firearms handling

Hobbies and Interests

  • Crime Prevention
  • Forensic Psychology
  • Writing/Blogging
  • Reading
  • Music
  • Martial Arts
  • Adventure Escapes

Languages

Read, write, and speak English proficiently

Additionalinformation

Valid Drivers License with Reliable Transportation, 101, https://www.linkedin.com/in/vanessa-carey-484a671b4/, https://www.facebook.com/Vanessa.L.Carey/

Certification

  • Speed Measurement
  • Body Language and Deception
  • Female Enforcer
  • Interview and Interrogations

Timeline

Police Patrol Officer

Kissimmee Police Department
06.2024 - Current

Call Center Agent

Arrow Work Force
09.2020 - 12.2020

Martial Arts Instructor / 50% Owner

Master Carey's Tiger Martial Arts
10.2014 - 11.2020

Hostess

Nona Blue
08.2014 - 12.2014

Barista

Shades of Green
09.2013 - 05.2014

Cash Register Operator

Firehouse Subs
08.2013 - 10.2013

Assistant Martial Arts Instructor

Academy of Martial Arts
05.2012 - 05.2013

Bartender

Dellars Night Club
01.2008 - 09.2008

Supervisor

Starbucks
01.2007 - 01.2013

Server

Tornados Restaurant
02.2006 - 11.2011

Barista

Olive Tree
01.2006 - 05.2007

Clothing Sales Associate

New Look
01.2006 - 05.2007

MBA - Criminal Justice/Criminalistics

ECPI University

Criminal Justice - Forensic Psychology

Saint Leo University

GED - Obtaining all pre-requisites for the Criminal Justice Field

Valencia Community College

Poinciana High School -

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Vanessa L. Carey