VANESSA LEA
Saint John,Indiana
Summary
Seasoned Store Manager with a track record of elevating customer satisfaction and boosting sales through strategic merchandise planning and team motivation. Excelled at talent recruitment and inventory control at White House Black Market. Known for exceptional leadership and coaching abilities, enhancing operational efficiency without compromising service quality.
Overview
24
24
years of professional experience
Work History
Store Manager
White House Black Market
Schererville, Indiana
05.2022 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Recruited, trained and supervised new employees.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Driver Trainer
Amazon
Crown Point, Indiana
06.2019 - 05.2022
- Scheduled regular meetings with department heads to discuss any changes in policy or procedure related to driver training.
- Delivered lectures on topics like distracted driving awareness or winter weather driving tips.
- Assessed new employee's driving skills and provided feedback to improve their performance.
- Evaluated trainee performance at the end of courses using written tests or practical examinations.
District Training Manager
CVS Pharmacy
South Bend, Indiana
10.2017 - 06.2019
- Assessed the effectiveness of existing training programs, providing feedback to management regarding areas for improvement.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Provided guidance and support to team members in the development of individual training plans.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Monitored employee performance to ensure compliance with established policies and procedures.
- Created and maintained records of all trainees and their progress.
Store Manager in Training
Walgreens
Hammond, Indiana
12.2016 - 10.2017
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Recruited, trained and supervised new employees.
Store Manager
Yankee Candle
Merrillville, Indiana
03.2013 - 12.2016
- Delegated work to staff, setting priorities and goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
Pier One Imports
Valparaiso, Indiana
10.2014 - 03.2016
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Store Manager
Eddie Bauer
Orland Park, IL
06.2014 - 10.2014
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Recruited, trained and supervised new employees.
- Updated and maintained store signage and displays.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assistant Store Manager
Ulta Beauty Inc.
Highland, Indiana
07.2013 - 06.2014
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained new employees on store policies, procedures and customer service standards.
Training Manager
Goodwill
Orland Park, IL
06.2012 - 07.2013
- Provided coaching and mentorship programs for staff members.
- Implemented training improvements to achieve desired results.
- Developed training materials, including manuals, guides and handouts.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Monitored progress of trainees through feedback from managers and supervisors.
- Oversaw training courses and promotional paths for professionals and leaders.
Store Manager
Bath & Body Works
Schererville, Indiana
05.2001 - 06.2012
- Delegated work to staff, setting priorities and goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Lake Central High School
Saint John, INSkills
- Customer service management
- Talent recruitment
- Inventory control
- Team motivation
- Merchandise planning
- Store merchandising
- Sales professional
- Team leadership and coaching
- Employee supervision and motivation
- Strategic thinker
- Payroll management
- Operational efficiency
Volunteer Experience
- St. Jude Domestic Violence Shelter, Crown Point, IN
- The Salvation Army, Munster, IN
- Goodwill Industries, Orland Park, IL
Timeline
Store Manager
White House Black Market
05.2022 - Current
Driver Trainer
Amazon
06.2019 - 05.2022
District Training Manager
CVS Pharmacy
10.2017 - 06.2019
Store Manager in Training
Walgreens
12.2016 - 10.2017
Store Manager
Pier One Imports
10.2014 - 03.2016
Store Manager
Eddie Bauer
06.2014 - 10.2014
Assistant Store Manager
Ulta Beauty Inc.
07.2013 - 06.2014
Store Manager
Yankee Candle
03.2013 - 12.2016
Training Manager
Goodwill
06.2012 - 07.2013
Store Manager
Bath & Body Works
05.2001 - 06.2012
High School Diploma -
Lake Central High School
Similar Profiles
Vanessa BeaucejourVanessa Beaucejour
Operations Manager at White House Black MarketOperations Manager at White House Black Market
MACKENZIE HUDSONMACKENZIE HUDSON
Stylist / Sales Associate at White House Black MarketStylist / Sales Associate at White House Black Market
Jennifer BooneJennifer Boone
Store Manager at White House Black MarketStore Manager at White House Black Market