Vanessa Lee
Store Manager
Hooksett,NH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
7
7
Career-Related Certifications
Work History
Store Manager
Rock The Cup, LLC. (Aroma Joe's)
05.2021 - Current
- All Assistant Manager tasks still performed.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls while maintaining an organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements while minimizing excessive labor hours.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led bi-weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Assistant Store Manager
Rock The Cup, LLC. (Aroma Joe's)
08.2020 - 05.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and supervised all training of new and existing staff members including basic new-hire training, food safety, customer engagement, policy updates and LTO products.
- Performed whole-store inventory counts weekly and reviewed usage and waste data to adjust ordering and par amounts for frozen food to be 'pulled' on a daily basis.
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2019 - 09.2020
- All Barista tasks still performed.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Disciplined and motivated staff to achieve challenging objectives in a fast-paced environment.
Barista
STARBUCKS COFFEE COMPANY
10.2016 - 07.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Constantly expanded personal knowledge of coffee styles and varieties.
Education
No Degree - Biology
Southern New Hampshire University
Hooksett, NH05.2022
Skills
- Records Organization and Time Management
- Problem Anticipation and Resolution
- Customer Service
- Policy Enforcement, Disciplinary Action and Employee Termination
- Cash Management
- Recruiting, Hiring and Training Staff from Barista to Management Level
- Verbal and Written Communication
- Business Leadership
- Inventory Management and Supply Ordering
- Shift Scheduling
- Loss Prevention Procedures
- Profit and Loss - Maximizing Profitability
Certification
- Certified Trainer at Starbucks - July 2019
- Certified Trainer at Aroma Joe's - March 2021
- Customer Engagement Training at Aroma Joe's - March 2021
- Advanced Certified Trainer (Training Future Leaders) at Aroma Joe's - June 2022
- Completion of Direct Manager Series for Business Management and Leadership at Priority Learning - July 2022
- ServSafe Certified - October 2022
- FUS (Fueling Up Success) Class of 2022 Graduate - December 2022
Timeline
Store Manager
Rock The Cup, LLC. (Aroma Joe's)
05.2021 - Current
Assistant Store Manager
Rock The Cup, LLC. (Aroma Joe's)
08.2020 - 05.2021
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2019 - 09.2020
Barista
STARBUCKS COFFEE COMPANY
10.2016 - 07.2019
No Degree - Biology
Southern New Hampshire University
- Certified Trainer at Starbucks - July 2019
- Certified Trainer at Aroma Joe's - March 2021
- Customer Engagement Training at Aroma Joe's - March 2021
- Advanced Certified Trainer (Training Future Leaders) at Aroma Joe's - June 2022
- Completion of Direct Manager Series for Business Management and Leadership at Priority Learning - July 2022
- ServSafe Certified - October 2022
- FUS (Fueling Up Success) Class of 2022 Graduate - December 2022
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