VANESSA LEEKLEY
Derby,KS
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
9
9
years of professional experience
Work History
Store Lead
Walmart
06.2024 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on product knowledge and customer service standards.
- Implemented inventory management practices, improving stock accuracy and reducing shrinkage.
- Led team meetings focused on performance goals, fostering a collaborative work environment.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Strategic planning and execution with teams for seasonal transitions.
People Operations Manager
Walmart
06.2022 - Current
- Developed and implemented an employee onboarding program to ensure a smooth transition for new hires.
- Monitored the performance of staff to identify areas for improvement and provide feedback on a regular basis.
- Conducted exit interviews to gain insight into why employees are leaving the company.
- Analyzed employee data to identify trends in turnover, engagement, and job satisfaction.
- Managed employee relations issues such as grievances, complaints, or disputes.
- Provided guidance to managers regarding best practices in recruiting, hiring, training, coaching, and development of staff members.
Deli Team Lead
Walmart
10.2020 - 06.2022
- Assisted in the training and development of new deli team members.
- Provided guidance to ensure compliance with food safety regulations.
- Managed daily operations, including product ordering and inventory control.
- Directed staff to maintain a clean, safe and sanitary work environment.
- Ensured customer satisfaction by providing friendly service and resolving customer issues promptly.
- Monitored performance of all deli team members to ensure accuracy and quality standards were met.
- Developed goals for deli team members in order to meet department objectives.
Production Supervisor
Walmart
07.2018 - 10.2020
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Trained new staff on production processes and procedures.
- Ensured safety regulations were followed by all personnel in the production area.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
GM Support Manager
Walmart
08.2017 - 07.2018
- Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
- Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
- Monitored employee performance, providing feedback on progress towards desired outcomes.
- Advised leadership on best practices related to operations management including process re-engineering initiatives.
Meat Associate
Walmart
06.2017 - 08.2017
- Received and stored meat products in refrigerated storage areas according to company guidelines.
- Organized, rotated, and stocked product displays while ensuring freshness of all items.
- Maintained cleanliness of the work area including floors, counters, shelves, and equipment.
Housekeeping Supervisor
Wheatland Nursing Home
01.2016 - 06.2017
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
Skills
- Employee Relations
- Employee Engagement
- Store merchandising
- Leadership Development
- Succession Planning
- Scheduling and time management
- Budgeting and financial management
- Legal Compliance
- Corrective Action Planning
Education and Training
other
Timeline
Store Lead
Walmart
06.2024 - Current
People Operations Manager
Walmart
06.2022 - Current
Deli Team Lead
Walmart
10.2020 - 06.2022
Production Supervisor
Walmart
07.2018 - 10.2020
GM Support Manager
Walmart
08.2017 - 07.2018
Meat Associate
Walmart
06.2017 - 08.2017
Housekeeping Supervisor
Wheatland Nursing Home
01.2016 - 06.2017
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