Vanessa Lewis
Clifton Park,NY
Summary
Proficient and hardworking Transportation professional Adept at accurately logging fuel used and diligently reporting incidents. Current NYS license with clean driving record. Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Overview
9
9
years of professional experience
Work History
Transit Bus Operator
Capital District Transportation Authority
07.2022 - Current
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Accepted and processed fares.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Transported customers to and from [Location].
- Maintained clean and neat shuttle for passenger comfort.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed company policies and procedures and maintained compliance with standards.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
- Drove [Number]-passenger shuttle bus to and from terminal.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Assisted passengers with luggage and other items, loading and unloading with care.
- Aided passengers with disabilities or special needs.
- Inspected bus for any mechanical issues before departure.
- Developed and maintained positive relationships with passengers and other drivers.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Inventoried bus emergency and first aid supplies and equipment.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Updated and maintained accurate trip logs and records.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
Driver/Helper
GB Logistics
09.2020 - 07.2022
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Lifted and carried packages weighing up to 150 pounds.
- Prevented damage to packages and products by correctly securing loads.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Scanned and tracked packages for delivery accuracy and security.
- Used proper safety techniques and gear such as lifting straps to move items off truck.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Reported package damage or delivery issues to driver for swift resolution.
- Monitored traffic conditions to proactively suggest reroutes to avoid delays.
- Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Managed detailed records of packages and deliveries according to established protocols.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Maintained clean, orderly work environment free of hazards.
- Moved furniture and boxes using utility dolly and truck ramp.
- Strapped items down over protective padding to secure throughout transportation.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Displayed very good communication and customer service skills.
Drive-Thru Cashier and Dishwasher
McDonalds
03.2017 - 11.2018
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Followed company policies and procedures regarding cash handling.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Balanced cash drawer at beginning and close of shift.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Upsold additional products and services to customers to boost sales.
- Maintained accurate records of transactions following company procedures.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
Overnight Associate
Cumberland Farms
01.2015 - 04.2017
- Maintained neat, organized stockroom free of hazards.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Conducted daily inventory counts and verified accuracy of product levels.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Education
No Degree - Accounting, Business, And Social Worker
Schenectady County Community College
Scotia, NYSkills
- Area Knowledge
- Customer Relations Skills
- Passenger Assistance
- Navigation Equipment
- Traffic Law Compliance
- Two-Way Radio Operation
- Commercial Drivers License (CDL)
- Elderly and Disabled Assistance
- Daily Logs
- Maintain Passenger Safety
- Commercial Driving Experience
- Wheelchair and Scooter Security
- Fare and Voucher Collection
- Safety Protocols
- DOT Requirements
- Tires and Brakes Inspections
- Federal and State Driving Regulations
Timeline
Transit Bus Operator
Capital District Transportation Authority
07.2022 - Current
Driver/Helper
GB Logistics
09.2020 - 07.2022
Drive-Thru Cashier and Dishwasher
McDonalds
03.2017 - 11.2018
Overnight Associate
Cumberland Farms
01.2015 - 04.2017
No Degree - Accounting, Business, And Social Worker
Schenectady County Community College
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